The Philippine call center industry is expected to grow threefold in the next four years with annual revenue projected at $7.3 billion in 2010 and capacity at 500,000 seats, venture capitalist Intellectual Property Ventures Group Corp. (IP Ventures) said.The industry, which started about eight years ago with three call centers, today has 73. Of these, 66 are in Metro Manila but other areas are drawing the interest by offering tax incentives and other privileges.
From fewer than 500 seats in 1998, the total capacity is placed at 180,000 seats. Revenues reached $2.6 billion in 2005.
IP Ventures said the Philippines is an attractive location for offshore BPO and contact center companies, mainly because of its 94-percent literacy rate and the proficiency of its workforce in American English. It said the labor cost was about one-fifth that in the US.
IP Ventures is engaged in IT and telecommunications, online gaming services and data center operations. It has opened a wholly owned subsidiary, IP Contact Center Outsourcing Inc. (IPCCO), to provide services to the BPO industry.
IPCCO, registered with the Securities and Exchange Commission last month, has infrastructure that can support 300 seats. It will initially focus on startup projects that will need a starting capacity of 50 seats each, IP Ventures chief executive Enrique Y. Gonzales said.
IP Ventures “expects IPCCO to become a revenue center as early as 2007,” Gonzales said. —Riza T. Olchondra, Inquirer, With INQ7.net
It’s women’s month!
“Support women every day of the year!”
Invoke Article 33 of the ILO constitution
against the military junta in Myanmar to carry out the 2021 ILO Commission of Inquiry recommendations against serious violations of Forced Labour and Freedom of Association protocols.
Accept National Unity Government
(NUG) of Myanmar.
Reject Military!
#WearMask #WashHands #Distancing #TakePicturesVideos
Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week
Women’s Week
Week 3: Philippine Industry and Made-in-the-Philippines
Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
Mar 4— Employee Appreciation Day
Mar 15 — World Consumer Rights Day
Mar 18 — Global Recycling Day
Mar 21 — International Day for the Elimination of Racial Discrimination
Mar 23 — International Day for the Right to the Truth concerning Gross Human Rights Violations and for the Dignity of Victims
Mar 25 — International Day of Remembrance of the Victims of Slavery and the Transatlantic Slave Trade
Mar 27 — Earth Hour
