The Philippine call center industry is expected to grow threefold in the next four years with annual revenue projected at $7.3 billion in 2010 and capacity at 500,000 seats, venture capitalist Intellectual Property Ventures Group Corp. (IP Ventures) said.The industry, which started about eight years ago with three call centers, today has 73. Of these, 66 are in Metro Manila but other areas are drawing the interest by offering tax incentives and other privileges.
From fewer than 500 seats in 1998, the total capacity is placed at 180,000 seats. Revenues reached $2.6 billion in 2005.
IP Ventures said the Philippines is an attractive location for offshore BPO and contact center companies, mainly because of its 94-percent literacy rate and the proficiency of its workforce in American English. It said the labor cost was about one-fifth that in the US.
IP Ventures is engaged in IT and telecommunications, online gaming services and data center operations. It has opened a wholly owned subsidiary, IP Contact Center Outsourcing Inc. (IPCCO), to provide services to the BPO industry.
IPCCO, registered with the Securities and Exchange Commission last month, has infrastructure that can support 300 seats. It will initially focus on startup projects that will need a starting capacity of 50 seats each, IP Ventures chief executive Enrique Y. Gonzales said.
IP Ventures “expects IPCCO to become a revenue center as early as 2007,” Gonzales said. —Riza T. Olchondra, Inquirer, With INQ7.net
September 18 –
International Equal Pay Day
“Increase wages now,
more than other cost items.
For widespread, practical equality!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
October –
Monthly Observances:
Industry and Commerce Safety Month
National Statistics Month
Local Government Month
Consumer Welfare Month
Cooperative Month
National Quality and Productivity Improvement Month
National Health and Wellness Tourism Month
National Indigenous Peoples Month
Weekly Observances:
Week 1: Elderly Filipino Week
Week 2: National Health Education Week
Local Government Week
National Mental Health Week
October 17-23:
National Week for Overcoming Extreme Poverty
October 18 – 24:
United Nations Week
Last Week:
Nurses’ Week
Consumers’ Protection Week
Week of the 4th Sunday:
Barrio Farmers’ Week
Daily Observances:
First Monday (Oct 4): Universal Children’s Day i
n the Philippines
Oct 5: National Teachers’ Day
Oct 10: Local Government Day
Third Thursday (Oct 14): Conflict Resolution Day
Oct 21: Tenants’ Emancipation day
Oct 24: United Nations Day
Oct 29: National Indigenous People’s Thanksgiving Day
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