Smaller RP call centers want bigger voice in the industry

Published by rudy Date posted on December 14, 2007

MANILA, Philippines — An organization of smaller call center operations in the Philippines is pushing to have its voice heard in the contact center industry.

With at least 25 members, the Philippine Call Center Alliance Inc. (PhilCall) is now working with government and bigger industry organizations to help smaller players succeed in the global market.

“We don’t have an industry voice,” said PhilCall presidents Joji Ilagan-Bian, as she stressed that smaller players are struggling.

Smaller call centers, which usually operate 10- to 500-seat facilities, are already starting to attract smaller businesses from abroad wanting to outsource call center operations offshore, Ilagan-Bian said.

But these smaller players often face problems from unscrupulous brokers who don’t pay up after they bag clients in their behalf, the organization’s president said.

“I myself lost about P3 million from an unscrupulous broker,” Ilagan-Bian said, as she revealed more horror stories from smaller players operating all over the country who also had experiences with unscrupulous brokers.

“If this is happening to me, it is also happening to others. So the first thing we did as an organization was to create a blacklist of unscrupulous brokers,” she said.

Ilagan-Bian operates a 198-seat call center facility in Davao serving at least six clients abroad. She recently opened another 200-seat facility in Libis, Quezon City and is currently negotiating with a Canadian client.

Her company, Six Eleven Global Solutions, has been operating for more than a year.

PhilCall expects to recruit more members who are also struggling with limited marketing resources.

“We usually don’t have budget for marketing abroad unlike the big boys. We also don’t have a database of clients. So we’re now asking government’s help in helping us build a marketplace,” Ilagan-Bian said.

PhilCall is now working with several government agencies, namely the Commission on Information and Communications Technology and the Department of Trade Industry for promotions, and the Technical Education and Skills Development Authority for training.

“Small entrepreneurs like us are looking for small businesses wanting to outsource their call center operations in the country. We want to push the idea that as an industry, business will be better for us,” she added.–Erwin Oliva, INQUIRER.net

July 2025

Nutrition Month
“Give us much more than P50 increase
for proper nutrition!”

Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.

Accept National Unity Government (NUG)
of Myanmar.  Reject Military!

#WearMask #WashHands #Distancing #TakePicturesVideosturesVideos

Time to support & empower survivors. Time to spark a global conversation. Time for #GenerationEquality to #orangetheworld!

July


3 July – International Day of Cooperatives
3 Ju
ly – International Plastic Bag Free Day
 
5 July –
World Youth Skills Day 
7 July – Global Forgiveness Day
11 July – World Population Day 
17 July – World Day for
International Justice
28 July – World Nature Conservation Day
30 July – World Day against Trafficking in Persons 


Monthly Observances:

Schools Safety Month

Nutrition Month
National Disaster Consciousness Month

Weekly Observances:

Week 2: Cultural Communities Week
Micro, Small, and Medium Enterprise
Development Week
Week 3: National Science and
Technology Week
National Disability Prevention and
Rehabilitation Week
July 1-7:
National Culture Consciousness Week
July 13-19:
Philippines Business Week
Week ending last Saturday of July:
Arbor Week

 

Daily Observances:

First Saturday of July:
International Cooperative Day
in the Philippines

Categories

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.