AMID rising consumer complaints, the National Telecommunications Commission (NTC) plans to amend the rules on service performance standards for Internet access of telecom companies.
Edgardo Cabarios, director of NTC’s common carrier and authorization department told reporters that the five-year-old circular on Service Performance Standards for Internet Access Services and Wired Telecommunication Services should be reviewed.
Under the old circular, the bandwidth throughput for Internet Access is only up to 98.5 percent, he said. For dial-up access, the telcos are mandated to deliver at least 80 percent of committed information status and 99 percent for leased line access.
The NTC said it may revise it to 100-percent committed information rates. “ The committed information rate will guarantee speed, capacity to subscribers,” Cabarios said.
The regulator is planning to undertake a performance review of the Internet broadband service of telcos to address consumer interests.
The NTC had received e-mails from consumers asking for an evaluation of all telcos offering broadband Internet.
Data from the NTC showed that complaints lodged against telcos reached 613 in the first nine months last year.
The regulator said subscriber complaints against Smart Communications Inc. topped the list at 209 incidents, followed by Globe Telecom Inc. and unit Innove Communications Inc. with a combined 185.
Consumer complaints against Philippine Long Distance Telephone Co. (PLDT) reached 128, while those against Digital Telecommunications Phils. Inc. and unit Sun Cellular reached 68. Bayan Telecommunications Inc. meanwhile had 23 complaints.
Of the total complaints posted during the period, more than 50 percent pertained to poor Internet connections.
Other consumer complaints ranged from erroneous billing to poor service, vanishing pre-paid load credits, e-load issues, spam text messages and misleading promos.
Data from the NTC showed that Internet broadband connectivity in urban areas stood at 100 percent, as against 40 percent for rural areas.
The regulator said 70 percent of households and 75 percent of businesses have access to wireless broadband service.
— Darwin G. Amojelar
March –
IT’S WOMEN’S MONTH!
“Respect and support women
every day of the year/s!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week;
Women’s Week
Week 3: Philippine Industry and “
Made-in-the-Philippines Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
March 4: Employee Appreciation Day
March 15: World Consumer Rights Day
March 18: Global Recycling Day
March 21: International Day for the Elimination
of Racial Discrimination
March 23: International Day for the Right to the Truth
Concerning Gross Human Rights Violations
and for the Dignity of Victims
March 25: International Day of Remembrance of the
Victims of Slavery and the Transatlantic Slave Trade
March 27: Earth Hour
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