WHILE it’s all gloom and doom on most economic fronts, at least the business process out-sourcing (BPO) sector seems to be painting a rosy picture. And just as well, seeing that BPO companies have more or less sustained the Philippine economy for much of this decade.
In the latest BPO talent development survey released by the Business Process Association of the Philippines (BPAP), 82 percent of industry executives project positive growth rate in jobs, with at least 16 percent expecting an increase of 51 percent to 100 percent in labor requirements for 2009.
Leading HR solutions innovator, ExcelAsia, is already feeling this projected growth rate of BPO jobs. From training 700 trainees a month, the company is now training approximately 1,500 trainees in all of its sites located in Alabang, Makati, Cebu and Bacolod. A new East-wood site is also expected to be ready by April or May of this year.
With around 50 percent of their clients coming from the BPO industry, ExcelAsia is expecting its business to grow even more in the coming months. To keep up with these developments, the company continues to train and equip people for a career in the outsourcing industry. “Our hit rates show that upon completion of our training programs, 80 percent of those trainees successfully get hired,” says ExcelAsia President Rita Trillo-Ugarte.
ExcelAsia provides industry-leading human resources (HR) solutions to more than 30 multinational companies in the Philippines. The firm is staffed by training and recruitment experts who provide end-to-end HR solutions: sourcing and recruitment, executive search, training and development and HR and business consultancy.
According to Trillo-Ugarte, her company has been devising innovative ways to make sure they reach out to a wider pool of applicants and generate more job opportunities, especially among those who have been laid off.
According to Trillo-Ugarte, Excel-Asia has experienced a remarkable increase in both the voice and non-voice requirements of their client companies. Even the financial and technical support requirements of these BPO clients are growing fast.
To consistently meet the labor requirements during crucial ramp-up periods, the company conducts all-day job fairs every Monday in all of its sites nationwide. Thus, it also hopes to reach out to displaced employees whose technical skills will prove to be an asset in the BPO sector.
“We hold job fairs every Monday in all of our sites nationwide. Applicants are welcome to pass by with their updated resumes. Then and there they will know if they are fit for our offered job vacancies,” Trillo-Ugarte explains.
“What makes it better is that nobody goes home empty-han-ded. Should they not qualify at the time of their application, we will send them to our free call center training program. After completing our training, we will send them out for client endorsement,” Trillo-Ugarte added.
As an affiliated partner of Technical Education and Skills Development Authority (Tesda) since 2005, ExcelAsia offers one to two-weeks skills training entirely free.
The company also released its own online recruitment portal—ExcelAsiaJOBS—where jobseekers can create an account to access the latest job vacancies offered by ExcelAsia. On top of this, it continues to offer its dedicated sites strategy in which an account manager is delegated together with a team of recruitment specialists to offer HR solutions for specific clients
ExcelAsia is a professional and reliable service-oriented company that addresses the growing HR needs of contact centers and other BPO sectors. At present the company is headquartered in Manila with offices in Cebu, Bacolod and Alabang. To date, it has trained and deployed over 16,000 Filipino jobseekers.– Rene Martel, Manila Times