The official organization of the Philippine Contact Center Industry

The Contact Center Association of the Philippines (CCAP) is the official organization of contact centers in the country. It was established in October 2001 by seven founding member companies and now counts among its members 56 of outsource and in-house contact centers, representing more than two-thirds of call center seats nationwide.

What we do

CCAP actively promotes the contact center industry here and abroad by:
– joining trade missions
– attending conferences
– developing industry standards and practices
– organizing events aimed at building solidarity among one another

Board of Directors

The 2009 CCAP BOard of Directors and Committee Heads:

Bong Borja, Pilipinas Teleserv
Country Marketing & PR Committee

Raffy David, Pilipinas Teleserv
Membership & Events Committee

Vic Endaya, Advanced Contact Solutions, Inc.
Regulatory & Policy Advocacy Committee

Benedict Hernandez, eTelecare Global Solutions
Talent Management & Education Committee
Country Marketing & Promotion Committee

John Langford, ICT Group
Finance Committee

Beaver Lopez, Pacific Hub Corporation
Employee Welfare & Retention Committee

Dan Reyes, Genpact Services
Governance & CSR Committee

Marife Zamora, Convergys
Country Competitive Research Committee

Jojo Uligan
Executive Director
Governance & CSR Committee
Country Marketing & Promotion Committee

Events

The Contact Center Association of the Philippines has been very active in organizing, learning, networking, and social events.

Annual Call Center Conference & Expo

The Call Center Conference & Expo is the premier learning event for the contact center industry. The event combines an industry conference tackling the major issues and trends, an exhibit of the latest products and solutions, and a job fair for industry professionals and fresh graduates.

Call Center 101

The Call Center 101 is a seminar for call center operations managers as part of the CCAP Learning Event series. The event addresses issues and challenges faced by site directors, call center managers, and operations managers of outsource and in-house contact centers.

Call Center Executives Golf Challenge

The Call Center Executives Golf Challenge is an exclusive, invitational golf tournament aimed at fostering camaraderie and networking among the industry’s major players. It gathers together the call center and golf communities by inviting call center vendors and service providers and professional golf players and golf journalists. It is an unforgettable, fun-filled day of golf, lunch, and raffle prizes galore.

Jammin’ Call Center Battle of the Bands

Jammin’ Call center Battle of the Bands is an amateur rock band competition among members of the Contact Center Association of the Philippines (CCAP). It is the first event that gathered the best call center brands.

Members

The Contact Center Association of the Philippines (CCAP) is the official organization of contact centers in the country. It was established in October 2001 by seven founding member companies. Today, it counts 56 of the largest local and multinational contact centers in the country:

1. Accenture
2. AccessCall Solutions
3. Acquire Asia Pacific
4. Admerex Solutions
5. Advanced Contact Solutions, Inc.
6. Aegis PeopleSupport
7. Alorica
8. Bayan Telecommunications
9. CA Telemarketing
10. ContactCenter.Com
11. Convergys
12. Cardia Corporation
13. Eastern Telecommunications
14. ePerformax
15. ePLDT ventus
16. eTelecare Global Solutions
17. Global Contact Services
18. Genpact Services
19. Globe Telecom
20. Havenlink Solutions
21. HTMT
22. IBM
23. i-Contacts Corporation
24. ICT Group
25. Infocom Technologies
26. Interactive Technology Solutions
27. KGB
28. Magellan Solutions Outsourcing
29. Mirof Comlink
30. MPI Outsourcing
31. NCO Group
32. One Global Contact Center
33. One World Connections
34. Pacific Hub Corporation
35. Pilipinas Teleserv
36. Philippine Interactive Audiotext Services
37. PNI-KPMG
38. Rainmarker Asia
39. Samsung Electronics Philippines
40. Siemens
41. Sitel
42. Startek International
43. Stellar Global Solutions
44. Sterling Global
45. Sykes Asia
46. Teleperformance
47. TeleTech
48. Telus
49. Thomson Reuters Philippines
50. Transcom
51. Transcosmologicall
52. Visaya KPO
53. Vision-X
54. Voiceville Communications
55. Winsource Solutions
56. WNS