MANILA, Philippines – The Pinoy’s ability to adopt an American, British or Australian accent could make up for his ineptitude in the English language and protect the Philippines’ image as one of the world’s top locations for a business process outsourcing (BPO), according to Jayjay Viray, managing director of JobsDB.com.
JobsDB.com operates a job search website and helps local and multinational companies hire qualified workers.
Viray said that while the level of English proficiency of Filipino call center applicants could be going down, the Philippines will still remain a favorite location of multinational companies to set up a BPO business, particularly a call center.
Viray said that the Philippines’ global competitors and potential rivals in the BPO field such as India, and possibly Malaysia, could only get a slice of the market mainly in the information technology (IT) and back office operations.
“We still have an edge over them especially for contact centers because of our diction,” Viray told The STAR.
However, Viray said this should not be a reason for the government to be complacent in addressing concerns regarding the deteriorating English proficiency among Filipinos.
Viray said they see poor English skills in thousands of applicants flocking to call centers. –Rainier Allan Ronda (The Philippine Star)
Nov 16 – International Day for Tolerance
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Invoke Article 33 of the ILO Constitution
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against serious violations of
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November
Nov 2 – Intl Day to End Impunity for
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Nov 9 – World Science Day for Peace
and Development
Nov 16 – International Day for Tolerance
Nov 19 – World Toilet Day
Nov 20 – World Children’s Day
Nov 25 – Intl Day for the Elimination of
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Nov 19-25: Global Warming and
Climate Change Consciousness Week
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Population and Development Week
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18-Day Campaign to End
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Last Week: Safety and Accident
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