CEBU CITY – Although Cebu has topped last year’s survey as the world’s top emerging destination for outsourcing and off-shoring, an industry leader here bewails the lack of enough manpower in Cebu’s business process outsourcing (BPO) to meet growing demand in the sector.
“Cebu does not have enough economies of scale to supply BPO firms that continue to expand here. We don’t have to attract more BPO investors but we must in the short term address the problem on human resource,” said Joel Mari Yu, Managing Director of the Cebu Investment and Promotions Center (CIPC), an organization tasked to market Cebu to foreign and local investors.
Citing an industry survey, Yu said BPO companies here could easily hire 5,000 employees each month or 60,000 people annually working as either call center agents or technical support representatives, among others.
However, he said the province can only produce an average of 23,000 graduates a year and only about five percent will immediately qualify to work in BPO firms.
“This means that Cebu can produce only 1,500 students annually to work directly in these outsourcing companies,” Yu said, adding that if he were to include graduates of informal training programs established by private companies and some BPO in-house training facilities, Cebu can only provide 5,000 to 6,000 people that can be absorbed by these BPO firms.
Currently, Cebu employs a total of 60,000 working for the BPO related companies versus 500,000 people working in the industry in Metro Manila.
“The problem is still human resource. We don’t have enough people. One of the requirements in achieving a genuine BPO destination is the availability of manpower,” Yu said.
According to the CIPC Managing Director, if Cebu can produce 100,000 people outright, existing BPO companies here will hire them all. However, because of shortage in manpower, these companies either choose to expand outside of Cebu or hire more employees from such nearby provinces like Bacolod, Tacloban, and Iloilo among others. –MALOU M. MOZO, Manila BUlletin
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September –
5 Sept – Intl Day of Charity
7 Sept – Intl Day of Clean Air for Blue Skies
8 Sept – International Literacy Day
12 Sept – United Nations Day for South-South Cooperation
15 Sept – International Day of Democracy
16 Sept – International Day for the Preservation of the Ozone Layer
17 Sept – World Patient Safety Day
18 Sept – International Equal Pay Day
21 Sept – International Day of Peace
26 Sept – International Day for the Total Elimination of Nuclear Weapons
27 Sept – World Tourism Day
28 Sept – International Day for Universal Access to Information
29 Sept – International Day of Awareness of Food Loss and Waste
30 Sept – World Maritime Day
Monthly Observances:
Health, Safety and Sanitation Month
National Clean-up Month
Civil Service Month
National Peace Consciousness Month
Social Security Month
Rule of Law Month
National Teachers’ Month (Sept 5-Oct 4)
Weekly Observances:
Sept 17 – 23:
World Clean and Green Week
Week 2: Education Week
Week 4: Medicine Week
Last Week: National Family Week
Daily Observances:
Third Saturday:
International Coastal Clean-up Day
Third Monday: World Health Day
Last Friday: National Maritime Day
Sept 8: National Literacy Day
Sept 15: Philippine Medicine Day
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