The Great BPO Migration!

The domestic BPO units in Europe and USA are making a mass migration. The call centers were running smoothly before the downturn and then ran out of steam during the lean months. Finally they are getting back on their feet, slowly but steadily. However, the finances are still low, the chips are still down and the call center units are still striving to keep their heads afloat.

As a measure to cut down on costs, many of these telemarketing units are moving from expensive office houses to downtown buildings where they can cut down on establishment costs. The money that they are saving in the process is funding the BPO services technology that will help them do some quality work and keep pace with the changing times of the business process outsourcing sector.

The migration of the BPO units is not just restricted to the developed countries. Countries like India and Philippines are also part of it. In these countries, the call centers are leaving saturated areas to move into less-crowded destinations. Too many call center units in one area diminishes the chances of getting fresh manpower. Every one seems like a discard from another telemarketing firm!

Trying out newer destinations removes the chances of overlapping to a great degree. The business process outsourcing firms can hire fresh talent and groom them according to the needs of their projects. As it is, it’s easier to train fresh talent and then unleash them on the work floor. Because they have no pre-conceived and sometimes distorted ideas about telemarketing services, they work on your project with unadulterated enthusiasm.

Some of the BPO units in the developing countries are migrating figuratively. In other words, the BPO services firms are acquiring call centers in the developed countries to register their presence. The aim of the call center firms is to be physically available at the territories from where they get their business. It makes a mark that way because clients like to deal with those telemarketing firms that have business outsourcing units close by.

Lobbying for projects becomes easier when the telemarketing company is near at hand. Some of the call center services are also tying up with customer service call center units in these countries. Because of the tie-ups, the domestic answering service units get a much-needed amount of money. The other partner in the deal gets overseas clients to work on. This is a business proposition that is the driving force of the business process outsourcing these days.

Migration in BPO is also being observed on another level, quite unrelated to the other points mentioned above. The call centers are migrating to non-voice call center services like web marketing and help desk services. Telemarketing through online methods is becoming increasingly popular. Customers prefer email and chat support as alternative ways of communicating with the inbound call center agents. The call center units are taking on projects that don’t need the answering service department on board. This is a operational shift for the entire business process outsourcing sector.

Our call center units are based in four countries across the world. Check out our website for details about our BPO services and projects.