CALL CENTER and outsourcing managers should invest more in building “cordial relationships” with workers to lessen the attrition rate, according to executives of two local business process outsourcing (BPO) companies.
Marife B. Zamora, Convergys Philippines, Inc. vice-president and country manager, told BusinessWorld on the sidelines of an industry forum that employees should be treated as firms’ biggest investments.
“When an employee resigns, he or she doesn’t leave the company.
The employee actually leaves his or her boss. I believe that if company leaders not just motivate but also inspire their people, companies will grow,” she said.
Convergys has an 86% retention from agents to team leaders, 84% from team leaders to managers, and 83% from managers to senior executives, she said.
Maulik Parekh, chief executive officer of SPi Global Solutions, Inc., said that aside from higher salaries, his firm also provides “competitive” health benefits.
“We hardly lost employees. We have only an attrition rate of 3% to 5%.
It is lower compared with others. Some of the companies in the industry have 12% attrition rate,” he said. — Aura Marie P. Dagcutan, Businessworld
March –
IT’S WOMEN’S MONTH!
“Respect and support women
every day of the year/s!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week;
Women’s Week
Week 3: Philippine Industry and “
Made-in-the-Philippines Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
March 4: Employee Appreciation Day
March 15: World Consumer Rights Day
March 18: Global Recycling Day
March 21: International Day for the Elimination
of Racial Discrimination
March 23: International Day for the Right to the Truth
Concerning Gross Human Rights Violations
and for the Dignity of Victims
March 25: International Day of Remembrance of the
Victims of Slavery and the Transatlantic Slave Trade
March 27: Earth Hour
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
