CALL CENTER and outsourcing managers should invest more in building “cordial relationships” with workers to lessen the attrition rate, according to executives of two local business process outsourcing (BPO) companies.
Marife B. Zamora, Convergys Philippines, Inc. vice-president and country manager, told BusinessWorld on the sidelines of an industry forum that employees should be treated as firms’ biggest investments.
“When an employee resigns, he or she doesn’t leave the company.
The employee actually leaves his or her boss. I believe that if company leaders not just motivate but also inspire their people, companies will grow,” she said.
Convergys has an 86% retention from agents to team leaders, 84% from team leaders to managers, and 83% from managers to senior executives, she said.
Maulik Parekh, chief executive officer of SPi Global Solutions, Inc., said that aside from higher salaries, his firm also provides “competitive” health benefits.
“We hardly lost employees. We have only an attrition rate of 3% to 5%.
It is lower compared with others. Some of the companies in the industry have 12% attrition rate,” he said. — Aura Marie P. Dagcutan, Businessworld
September 18 –
International Equal Pay Day
“Increase wages now,
more than other cost items.
For widespread, practical equality!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
October –
Monthly Observances:
Industry and Commerce Safety Month
National Statistics Month
Local Government Month
Consumer Welfare Month
Cooperative Month
National Quality and Productivity Improvement Month
National Health and Wellness Tourism Month
National Indigenous Peoples Month
Weekly Observances:
Week 1: Elderly Filipino Week
Week 2: National Health Education Week
Local Government Week
National Mental Health Week
October 17-23:
National Week for Overcoming Extreme Poverty
October 18 – 24:
United Nations Week
Last Week:
Nurses’ Week
Consumers’ Protection Week
Week of the 4th Sunday:
Barrio Farmers’ Week
Daily Observances:
First Monday (Oct 4): Universal Children’s Day i
n the Philippines
Oct 5: National Teachers’ Day
Oct 10: Local Government Day
Third Thursday (Oct 14): Conflict Resolution Day
Oct 21: Tenants’ Emancipation day
Oct 24: United Nations Day
Oct 29: National Indigenous People’s Thanksgiving Day
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