Manila remains key location for BPO provider WNS Group

WNS, a provider of global business process outsourcing services, announced that it will expand its operations in Manila in response to increasing demands from its clients. During his visit to the WNS Philippines center, Keshav Murugesh, Group CEO, WNS Global Services said that the Manila center will be a hub for offering voice and data services to its clients from the banking and financial services industry, and to those based in the APAC region.

“WNS’ delivery center in Manila began by offering contact center services to global clients across various industries, and has now expanded operations to offer a range of services, including finance and accounting and analytics,” said Murugesh, during his visit to the WNS site in Metro Manila, which began its operations in 2008. “Considering the quality of talent available in the country and the demand for our services, we believe that 10 percent of WNS’ workforce could be based in the Philippines over the next few years,” he added.

“We are extremely committed to growing our delivery centers in the Philippines and have increased our capacity by 300 seats to cater to the growing demand. We are excited with the quality of talent in this country and the ability to deliver superior services to our customers from this region,” said Prabhakar Bisen, CEO of WNS Philippines.

Speaking about the reasons for selecting the Philippines as an outsourcing destination, Murugesh said, “The Philippines was an obvious choice as a delivery center for WNS as it provides us access to a large pool of high-quality talent, specially voice-based.” The other international WNS sites are located in Costa Rica, Romania, Sri Lanka, India and U.K.

SOURCE: WNS