GSIS to provide ‘responsive services’ to pensioners

“We envision GSIS to become the most service-focused agency in government and to provide not just any kind of service, but responsive service.”

Robert Vergara, president and general manager of the Government Service Insurance System (GSIS), told the officials of the Department of Education-National Employees’ Union (DepEd-NEU), the country’s largest union of non-teaching personnel, in a forum held in Tagaytay City last Tuesday.

Vergara said the pension fund is working to improve its service delivery to all stakeholders especially teachers, who account for more than half of its membership base.

He said “in compliance with the marching order given by the President in his first 100 Days, the new administration will prioritize resolving the various problems of the teaching and non-teaching personnel of DepED.”

The pension fund chief cited some of the measures by the agency to attain service-responsiveness which include to reduce the number of members’ unposted payments and unreconciled account balances from P30 billion in September to P3.8 billion as of Nov. 2, 2010 and to improve access of GSIS services by tapping the Land Bank of the Philippines (LBP) as additional depository bank to expand services for members and deploying more GW@Ps kiosks. –Jason Faustino, Daily Tribune