THE call center industry expects revenues next year to grow by up to a fifth on the back of sustained strong demand from foreign firms that want to outsource services to the Philippines.
Benedict Hernandez, Contact Center Association of the Philippines president, told reporters that the contact center sector this year would hit its target revenues of $6.3 billion, almost a fourth higher than last year’s $5.1 billion.
“This is a really good banner year for the contact center industry in the Philippines,” Hernandez said.
“Voice services are best served from the Philippines,” he said.
Hernandez said call centers next year are poised to post revenues totaling about $8 billion.
“Our guidance is we will continue our significant double-digit growth, conservatively between 15 percent and 20 percent,” Hernandez said.
Employment in the sector next year would increase by another 70,000 to 420,000 from 350,000 this year, he added.
Hernandez said the number of call center employees in the Philippines now is bigger than that in India, which is the world’s top business process outsourcing (BPO) destination.
About 90 percent of the clients served by local call centers are from the US.
Call centers comprise about 70 percent of the local BPO industry. –Ben Arnold O. De Vera, Reporter, Manila Times
July 2025
Nutrition Month
“Give us much more than P50 increase
for proper nutrition!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.
Accept National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands #Distancing #TakePicturesVideosturesVideos
July
3 July – International Day of Cooperatives
3 July – International Plastic Bag Free Day
5 July – World Youth Skills Day
7 July – Global Forgiveness Day
11 July – World Population Day
17 July – World Day for International Justice
28 July – World Nature Conservation Day
30 July – World Day against Trafficking in Persons
Monthly Observances:
Schools Safety Month
Nutrition Month
National Disaster Consciousness Month
Weekly Observances:
Week 2: Cultural Communities Week
Micro, Small, and Medium Enterprise
Development Week
Week 3: National Science and
Technology Week
National Disability Prevention and
Rehabilitation Week
July 1-7:
National Culture Consciousness Week
July 13-19:
Philippines Business Week
Week ending last Saturday of July:
Arbor Week
Daily Observances:
First Saturday of July:
International Cooperative Day
in the Philippines
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