THE call center industry expects revenues next year to grow by up to a fifth on the back of sustained strong demand from foreign firms that want to outsource services to the Philippines.
Benedict Hernandez, Contact Center Association of the Philippines president, told reporters that the contact center sector this year would hit its target revenues of $6.3 billion, almost a fourth higher than last year’s $5.1 billion.
“This is a really good banner year for the contact center industry in the Philippines,” Hernandez said.
“Voice services are best served from the Philippines,” he said.
Hernandez said call centers next year are poised to post revenues totaling about $8 billion.
“Our guidance is we will continue our significant double-digit growth, conservatively between 15 percent and 20 percent,” Hernandez said.
Employment in the sector next year would increase by another 70,000 to 420,000 from 350,000 this year, he added.
Hernandez said the number of call center employees in the Philippines now is bigger than that in India, which is the world’s top business process outsourcing (BPO) destination.
About 90 percent of the clients served by local call centers are from the US.
Call centers comprise about 70 percent of the local BPO industry. –Ben Arnold O. De Vera, Reporter, Manila Times
Nov 16 – International Day for Tolerance
“No more toleration of corruption!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.
Accept National Unity Government (NUG)
of Myanmar. Reject Military!
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November
Nov 2 – Intl Day to End Impunity for
Crimes Against Journalists
Nov 9 – World Science Day for Peace
and Development
Nov 16 – International Day for Tolerance
Nov 19 – World Toilet Day
Nov 20 – World Children’s Day
Nov 25 – Intl Day for the Elimination of
Violence Against Women
Monthly Observances:
Homes Safety Month
Filipino Values Month
National Rice Awareness Month
National Consciousness Month
for Punctuality and Civility
Environmental Awareness Month
National Children’s Month
Organic Agriculture Month
Weekly Observances:
Nov 19-25: Global Warming and
Climate Change Consciousness Week
Nov 23-29: National Girls’ Week
Population and Development Week
Nov 25 – Dec 12: Social Welfare Week
18-Day Campaign to End
Violence against Women
Week 2: Week 3: Drug Abuse Prevention
and Control Week
Last Week: Safety and Accident
Prevention Week
Daily Observances:
Last Saturday: Career Executive Service
Day
Nov 19: National Child Health Day
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