THE call center industry expects revenues next year to grow by up to a fifth on the back of sustained strong demand from foreign firms that want to outsource services to the Philippines.
Benedict Hernandez, Contact Center Association of the Philippines president, told reporters that the contact center sector this year would hit its target revenues of $6.3 billion, almost a fourth higher than last year’s $5.1 billion.
“This is a really good banner year for the contact center industry in the Philippines,” Hernandez said.
“Voice services are best served from the Philippines,” he said.
Hernandez said call centers next year are poised to post revenues totaling about $8 billion.
“Our guidance is we will continue our significant double-digit growth, conservatively between 15 percent and 20 percent,” Hernandez said.
Employment in the sector next year would increase by another 70,000 to 420,000 from 350,000 this year, he added.
Hernandez said the number of call center employees in the Philippines now is bigger than that in India, which is the world’s top business process outsourcing (BPO) destination.
About 90 percent of the clients served by local call centers are from the US.
Call centers comprise about 70 percent of the local BPO industry. –Ben Arnold O. De Vera, Reporter, Manila Times
March –
IT’S WOMEN’S MONTH!
“Respect and support women
every day of the year/s!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week;
Women’s Week
Week 3: Philippine Industry and “
Made-in-the-Philippines Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
March 4: Employee Appreciation Day
March 15: World Consumer Rights Day
March 18: Global Recycling Day
March 21: International Day for the Elimination
of Racial Discrimination
March 23: International Day for the Right to the Truth
Concerning Gross Human Rights Violations
and for the Dignity of Victims
March 25: International Day of Remembrance of the
Victims of Slavery and the Transatlantic Slave Trade
March 27: Earth Hour
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