Contact centers will add 70,000 employees in the Philippines next year, the Contact Center Association of the Philippines said Friday.
“We will add about 70,000 employees next year from our current workforce of around 350,000,” association president Benedict Hernandez said in a press briefing.
He said local centers, which comprise 70 percent of total business process outsourcing sector, expects a 15 percent to 20 percent growth across the board in 2011.
Hernandez said the Philippine call center industry is still dominated by clients in the United States and North America while accounts from the United Kingdom, Australia and New Zealand are picking up.
Outsourcing jobs from domestic companies, especially those in the financial and telecom sectors, are also growing and are seen to account for 10 percent of the total call center workforce in the Philippines. Local clients comprise less than 5 percent of the total call center industry. Jeremiah F. de Guzman, Manila Standard Today
Invoke Article 33 of the ILO constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of Forced Labour and Freedom of Association protocols.
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