MANILA, Philippines—The state-run Philippine Health Insurance Corp. on Monday unveiled its own call center tasked to respond to inquiries of its members across the country.
“We built this call center so our members can easily contact us to ask questions, like their pin numbers, benefits, status of payments,” Evelyn Bangalan, senior manager of PhilHealth’s Physical Resources and Infrastructure Department, told the INQUIRER.
The PhilHealth formally launched the P30-million project in Mandaluyong City on Monday coinciding with the celebration of its 16th founding anniversary. The call center started its operations early February.
Bangalan said that in the past they have been receiving complaints about members having difficulty in reaching their former hotline number.
“We have so many dropped calls and a lot of people could not get through to the trunkline. Imagine our clients include SSS (Social Security System) and GSIS (Government Service Insurance System) beneficiaries, indigents and overseas Filipino workers… So we really had to do something about our communication problems,” Bangalan said.
Bangalan said the call center, manned by 10 customer relation agents, efficiently administers the incoming volume of requests for information over the phone.
She said an agent can handle at least 2,000 calls each day using the Internet-based telephone connection.
The call center, located at the PhilHealth headquarters on Shaw Boulevard in Mandaluyong City, can be reached at (02) 441-7442 from 8 a.m. to 5 p.m. on weekdays. –Niña Calleja, Philippine Daily Inquirer
March –
IT’S WOMEN’S MONTH!
“Respect and support women
every day of the year/s!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
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Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week;
Women’s Week
Week 3: Philippine Industry and “
Made-in-the-Philippines Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
March 4: Employee Appreciation Day
March 15: World Consumer Rights Day
March 18: Global Recycling Day
March 21: International Day for the Elimination
of Racial Discrimination
March 23: International Day for the Right to the Truth
Concerning Gross Human Rights Violations
and for the Dignity of Victims
March 25: International Day of Remembrance of the
Victims of Slavery and the Transatlantic Slave Trade
March 27: Earth Hour
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