MANILA, Philippines—The state-run Philippine Health Insurance Corp. on Monday unveiled its own call center tasked to respond to inquiries of its members across the country.
“We built this call center so our members can easily contact us to ask questions, like their pin numbers, benefits, status of payments,” Evelyn Bangalan, senior manager of PhilHealth’s Physical Resources and Infrastructure Department, told the INQUIRER.
The PhilHealth formally launched the P30-million project in Mandaluyong City on Monday coinciding with the celebration of its 16th founding anniversary. The call center started its operations early February.
Bangalan said that in the past they have been receiving complaints about members having difficulty in reaching their former hotline number.
“We have so many dropped calls and a lot of people could not get through to the trunkline. Imagine our clients include SSS (Social Security System) and GSIS (Government Service Insurance System) beneficiaries, indigents and overseas Filipino workers… So we really had to do something about our communication problems,” Bangalan said.
Bangalan said the call center, manned by 10 customer relation agents, efficiently administers the incoming volume of requests for information over the phone.
She said an agent can handle at least 2,000 calls each day using the Internet-based telephone connection.
The call center, located at the PhilHealth headquarters on Shaw Boulevard in Mandaluyong City, can be reached at (02) 441-7442 from 8 a.m. to 5 p.m. on weekdays. –Niña Calleja, Philippine Daily Inquirer
June 2025
Philippine Environment Month!
“Action for Nature, for the Future!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.
Accept National Unity Government (NUG)
of Myanmar. Reject Military!
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Monthly Observances:
1 Jun – World Day of Parents
5 Jun – World Environment Day
7 Jun – World Food Safety Day
8 Jun – World Oceans Day
12 Jun – World Day Against
Child Labour
15 Jun – World Elder Abuse Awareness Day
16 Jun – International Day of Family Remittances
17 Jun – World Day to Combat Desertification and Drought
20 Jun – World Refugee Day
25 Jun – Day of the Seafarer
27 Jun – Micro-, Small and Medium-sized Enterprises Day
Daily Observances:
First Saturday of July:
International Cooperative Day
in the Philippines
