MANILA, Philippines—The state-run Philippine Health Insurance Corp. on Monday unveiled its own call center tasked to respond to inquiries of its members across the country.
“We built this call center so our members can easily contact us to ask questions, like their pin numbers, benefits, status of payments,” Evelyn Bangalan, senior manager of PhilHealth’s Physical Resources and Infrastructure Department, told the INQUIRER.
The PhilHealth formally launched the P30-million project in Mandaluyong City on Monday coinciding with the celebration of its 16th founding anniversary. The call center started its operations early February.
Bangalan said that in the past they have been receiving complaints about members having difficulty in reaching their former hotline number.
“We have so many dropped calls and a lot of people could not get through to the trunkline. Imagine our clients include SSS (Social Security System) and GSIS (Government Service Insurance System) beneficiaries, indigents and overseas Filipino workers… So we really had to do something about our communication problems,” Bangalan said.
Bangalan said the call center, manned by 10 customer relation agents, efficiently administers the incoming volume of requests for information over the phone.
She said an agent can handle at least 2,000 calls each day using the Internet-based telephone connection.
The call center, located at the PhilHealth headquarters on Shaw Boulevard in Mandaluyong City, can be reached at (02) 441-7442 from 8 a.m. to 5 p.m. on weekdays. –Niña Calleja, Philippine Daily Inquirer
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International Equal Pay Day
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more than other cost items.
For widespread, practical equality!”
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October –
Monthly Observances:
Industry and Commerce Safety Month
National Statistics Month
Local Government Month
Consumer Welfare Month
Cooperative Month
National Quality and Productivity Improvement Month
National Health and Wellness Tourism Month
National Indigenous Peoples Month
Weekly Observances:
Week 1: Elderly Filipino Week
Week 2: National Health Education Week
Local Government Week
National Mental Health Week
October 17-23:
National Week for Overcoming Extreme Poverty
October 18 – 24:
United Nations Week
Last Week:
Nurses’ Week
Consumers’ Protection Week
Week of the 4th Sunday:
Barrio Farmers’ Week
Daily Observances:
First Monday (Oct 4): Universal Children’s Day i
n the Philippines
Oct 5: National Teachers’ Day
Oct 10: Local Government Day
Third Thursday (Oct 14): Conflict Resolution Day
Oct 21: Tenants’ Emancipation day
Oct 24: United Nations Day
Oct 29: National Indigenous People’s Thanksgiving Day
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