MANILA, Philippines – The country’s business process outsourcing industry (BPO) generated revenues of $8.9 billion in 2010, a year-on-year growth of 26%, the industry association reported Wednesday.
Its biggest sub-sector, the contact center, grew over 21% to $6.1 billion last year, overtaking India’s revenues and making the Philippines number one in the world, the Business Processing Association of the Philippines (BPAP) said.
“We achieved robust growth in all major sectors of the industry: voice-based BPO, non-voice business support and complex services, and information technology,” said BPAP chairman Alfredo Ayala.
“The Philippines now leads the world in voice-based customer service,” added Benedict Hernandez, president of the Contact Center Association of the Philippines (CCAP).
BPAP said the BPO industry employed a total of 525,000 skilled workers and professionals in 2010, up 24% from 2009.
Over the next 5 years, the industry is expected to grow by about 15%, translating to over 2 million direct and indirect jobs and $20 billion in revenues.
“But with greater collaboration from all stakeholders, including government and the academe, we have the potential to grow at 25% a year. This would create 1.3 million direct jobs, 3.2 million indirect jobs, and $25 billion in export revenues,” Ayala said.
“The demand is there. It is up to us to ensure we provide the supply,” he added. –abs-cbnNEWS.com
March –
IT’S WOMEN’S MONTH!
“Respect and support women
every day of the year/s!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week;
Women’s Week
Week 3: Philippine Industry and “
Made-in-the-Philippines Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
March 4: Employee Appreciation Day
March 15: World Consumer Rights Day
March 18: Global Recycling Day
March 21: International Day for the Elimination
of Racial Discrimination
March 23: International Day for the Right to the Truth
Concerning Gross Human Rights Violations
and for the Dignity of Victims
March 25: International Day of Remembrance of the
Victims of Slavery and the Transatlantic Slave Trade
March 27: Earth Hour
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