MANILA, Philippines – The country’s business process outsourcing industry (BPO) generated revenues of $8.9 billion in 2010, a year-on-year growth of 26%, the industry association reported Wednesday.
Its biggest sub-sector, the contact center, grew over 21% to $6.1 billion last year, overtaking India’s revenues and making the Philippines number one in the world, the Business Processing Association of the Philippines (BPAP) said.
“We achieved robust growth in all major sectors of the industry: voice-based BPO, non-voice business support and complex services, and information technology,” said BPAP chairman Alfredo Ayala.
“The Philippines now leads the world in voice-based customer service,” added Benedict Hernandez, president of the Contact Center Association of the Philippines (CCAP).
BPAP said the BPO industry employed a total of 525,000 skilled workers and professionals in 2010, up 24% from 2009.
Over the next 5 years, the industry is expected to grow by about 15%, translating to over 2 million direct and indirect jobs and $20 billion in revenues.
“But with greater collaboration from all stakeholders, including government and the academe, we have the potential to grow at 25% a year. This would create 1.3 million direct jobs, 3.2 million indirect jobs, and $25 billion in export revenues,” Ayala said.
“The demand is there. It is up to us to ensure we provide the supply,” he added. –abs-cbnNEWS.com
September 18 –
International Equal Pay Day
“Increase wages now,
more than other cost items.
For widespread, practical equality!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
October –
Monthly Observances:
Industry and Commerce Safety Month
National Statistics Month
Local Government Month
Consumer Welfare Month
Cooperative Month
National Quality and Productivity Improvement Month
National Health and Wellness Tourism Month
National Indigenous Peoples Month
Weekly Observances:
Week 1: Elderly Filipino Week
Week 2: National Health Education Week
Local Government Week
National Mental Health Week
October 17-23:
National Week for Overcoming Extreme Poverty
October 18 – 24:
United Nations Week
Last Week:
Nurses’ Week
Consumers’ Protection Week
Week of the 4th Sunday:
Barrio Farmers’ Week
Daily Observances:
First Monday (Oct 4): Universal Children’s Day i
n the Philippines
Oct 5: National Teachers’ Day
Oct 10: Local Government Day
Third Thursday (Oct 14): Conflict Resolution Day
Oct 21: Tenants’ Emancipation day
Oct 24: United Nations Day
Oct 29: National Indigenous People’s Thanksgiving Day
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