Another call center story

Published by rudy Date posted on May 2, 2011

Message from a call center agent:

Good day sir. I’m having problems because in march my logins were disabled and I only got my logins this week (after 1-1/2 months). I  asked my superiors what happened because I’m always working overtime to sustain my family’s needs. The timing for this issue is not good because there are overtime slots. Up to now they have not answered my questions.  Second, my company changed its practice of compensation for legal holidays; if the holiday falls on your day-off you won’t get paid.  We do not see anything in the labor code website  that says that this is legal. There are others affected by the second issue.

Do you have this kind issues  in your call center, too?

Month – Workers’ month

“Hot for workers rights!”


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