The oldest call centers in the Philippines apparently are the local call centers of major business companies that provided service to local customers such as call center of credit card institutions (BPI, Citibank), utility companies like Meralco as well as telecommunications companies like PLDT, Smart and Globe. However over the last decade, the Philippines had become a major outsourcing destination especially for the contact center industry which was marked by the exodus of multinational call center companies around the country.
This continuing trend can be attributed to multiple factors including the better government support, large pool of quality manpower supply in terms of English communication skills and ICT knowledge, cheap but stable telecommunication infrastructure and finally, cheap labor and business space.
Sykes, a Florida-based firm, was the first US-based outsourced call centre in the Philippines which started in 1997 with around 20 seats. It was originally Sykes Asia because the company concentrated providing services to the local market and the Asian regions. In 2001, it started to serve the English-speaking customers mostly from the US. From an IT staffing company in Tampa Florida, Sykes has grown to be a global provider of e-business solutions and end-to-end customer care management solutions.
Sykes is followed by Sitel as the second US based call center in the Philippines. Based in Nashville, Tennessee, Sitel is one of the biggest contact centre companies in the world with branches in over 30 countries.
After Sykes and Sitel, more multinational call center companies followed such as eTelecare which was founded 1999 and expanded the contact center clients to include financial services, travel, and media. APAC Customer Services, Inc. is also one of the first call centers in the Philippines which take pride of its successful Customer Lifecycle Management Solutions program that unswervingly generated better sales and improved customer loyalty. Among other earliest call center is Convergys which first operated in the Philippines in 2003. It now ranks as one of Fortune’s most admired companies.
September 18 –
International Equal Pay Day
“Increase wages now,
more than other cost items.
For widespread, practical equality!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
October –
Monthly Observances:
Industry and Commerce Safety Month
National Statistics Month
Local Government Month
Consumer Welfare Month
Cooperative Month
National Quality and Productivity Improvement Month
National Health and Wellness Tourism Month
National Indigenous Peoples Month
Weekly Observances:
Week 1: Elderly Filipino Week
Week 2: National Health Education Week
Local Government Week
National Mental Health Week
October 17-23:
National Week for Overcoming Extreme Poverty
October 18 – 24:
United Nations Week
Last Week:
Nurses’ Week
Consumers’ Protection Week
Week of the 4th Sunday:
Barrio Farmers’ Week
Daily Observances:
First Monday (Oct 4): Universal Children’s Day i
n the Philippines
Oct 5: National Teachers’ Day
Oct 10: Local Government Day
Third Thursday (Oct 14): Conflict Resolution Day
Oct 21: Tenants’ Emancipation day
Oct 24: United Nations Day
Oct 29: National Indigenous People’s Thanksgiving Day
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