CALL CENTER operations were barely disrupted last week even as floods in Metro Manila caused by torrential rain paralyzed many workers in the capital.
“Operations were normal as of Wednesday. Although it was not 100% normal, operations were still ongoing,” Jojo J. Uligan, president of Contact Centers Association of the Philippines (CCAP) told BusinessWorld in a telephone interview.
He added that companies who encountered problem with manpower, channeled calls to other locations that are not affected by the flood.
At Teleperformance Asia-Pacific, for instance, attendance “ranged anywhere from 40% to 85% depending on location and time of day,” David Rizzo, company president said in an e-mail.
Mr. Uligan said each call center company had a preparedness plan in place in case of calamities.
“We notified our business partners around the world so they could take necessary steps to assist the staffing situation,” Mr. Rizzo added. “We routed calls to other locations when possible.”
CCAP has more 90 members, most of which are from Metro Manila. — Cliff Harvey C. Venzon, Businessworld
20 February –
WORLD DAY OF SOCIAL JUSTICE
“Every day, give everyone their due.
Every day should be Social Justice Day!
The only way”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
February Observances
1-7 Feb: World Interfaith Harmony Week
01 Feb: World Wetlands Day
02 Feb: International Day of Human Fraternity
04 Feb: International Day of Zero Tolerance
for Female Genital Mutilation
11 Feb: International Day of Women and Girls
in Science
20 Feb: World Day of Social Justice
Monthly Observances:
National Health Insurance Month
Weekly Observances:
Week 1: National Awareness Week
for the Prevention of Child Sexual Abuse
and Exploitation
Week 3: Public Administration Week
Daily Observances:
Feb 1 Constitution Day
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