CALL CENTER operations were barely disrupted last week even as floods in Metro Manila caused by torrential rain paralyzed many workers in the capital.
“Operations were normal as of Wednesday. Although it was not 100% normal, operations were still ongoing,” Jojo J. Uligan, president of Contact Centers Association of the Philippines (CCAP) told BusinessWorld in a telephone interview.
He added that companies who encountered problem with manpower, channeled calls to other locations that are not affected by the flood.
At Teleperformance Asia-Pacific, for instance, attendance “ranged anywhere from 40% to 85% depending on location and time of day,” David Rizzo, company president said in an e-mail.
Mr. Uligan said each call center company had a preparedness plan in place in case of calamities.
“We notified our business partners around the world so they could take necessary steps to assist the staffing situation,” Mr. Rizzo added. “We routed calls to other locations when possible.”
CCAP has more 90 members, most of which are from Metro Manila. — Cliff Harvey C. Venzon, Businessworld
June 2025
Philippine Environment Month!
“Action for Nature, for the Future!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.
Accept National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands #Distancing #TakePicturesVideosturesVideos
Monthly Observances:
1 Jun – World Day of Parents
5 Jun – World Environment Day
7 Jun – World Food Safety Day
8 Jun – World Oceans Day
12 Jun – World Day Against
Child Labour
15 Jun – World Elder Abuse Awareness Day
16 Jun – International Day of Family Remittances
17 Jun – World Day to Combat Desertification and Drought
20 Jun – World Refugee Day
25 Jun – Day of the Seafarer
27 Jun – Micro-, Small and Medium-sized Enterprises Day
Daily Observances:
First Saturday of July:
International Cooperative Day
in the Philippines
