CALL CENTER operations were barely disrupted last week even as floods in Metro Manila caused by torrential rain paralyzed many workers in the capital.
“Operations were normal as of Wednesday. Although it was not 100% normal, operations were still ongoing,” Jojo J. Uligan, president of Contact Centers Association of the Philippines (CCAP) told BusinessWorld in a telephone interview.
He added that companies who encountered problem with manpower, channeled calls to other locations that are not affected by the flood.
At Teleperformance Asia-Pacific, for instance, attendance “ranged anywhere from 40% to 85% depending on location and time of day,” David Rizzo, company president said in an e-mail.
Mr. Uligan said each call center company had a preparedness plan in place in case of calamities.
“We notified our business partners around the world so they could take necessary steps to assist the staffing situation,” Mr. Rizzo added. “We routed calls to other locations when possible.”
CCAP has more 90 members, most of which are from Metro Manila. — Cliff Harvey C. Venzon, Businessworld
September 18 –
International Equal Pay Day
“Increase wages now,
more than other cost items.
For widespread, practical equality!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
September –
5 Sept – Intl Day of Charity
7 Sept – Intl Day of Clean Air for Blue Skies
8 Sept – International Literacy Day
12 Sept – United Nations Day for South-South Cooperation
15 Sept – International Day of Democracy
16 Sept – International Day for the Preservation of the Ozone Layer
17 Sept – World Patient Safety Day
18 Sept – International Equal Pay Day
21 Sept – International Day of Peace
26 Sept – International Day for the Total Elimination of Nuclear Weapons
27 Sept – World Tourism Day
28 Sept – International Day for Universal Access to Information
29 Sept – International Day of Awareness of Food Loss and Waste
30 Sept – World Maritime Day
Monthly Observances:
Health, Safety and Sanitation Month
National Clean-up Month
Civil Service Month
National Peace Consciousness Month
Social Security Month
Rule of Law Month
National Teachers’ Month (Sept 5-Oct 4)
Weekly Observances:
Sept 17 – 23:
World Clean and Green Week
Week 2: Education Week
Week 4: Medicine Week
Last Week: National Family Week
Daily Observances:
Third Saturday:
International Coastal Clean-up Day
Third Monday: World Health Day
Last Friday: National Maritime Day
Sept 8: National Literacy Day
Sept 15: Philippine Medicine Day
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