CALL CENTER operations were barely disrupted last week even as floods in Metro Manila caused by torrential rain paralyzed many workers in the capital.
“Operations were normal as of Wednesday. Although it was not 100% normal, operations were still ongoing,” Jojo J. Uligan, president of Contact Centers Association of the Philippines (CCAP) told BusinessWorld in a telephone interview.
He added that companies who encountered problem with manpower, channeled calls to other locations that are not affected by the flood.
At Teleperformance Asia-Pacific, for instance, attendance “ranged anywhere from 40% to 85% depending on location and time of day,” David Rizzo, company president said in an e-mail.
Mr. Uligan said each call center company had a preparedness plan in place in case of calamities.
“We notified our business partners around the world so they could take necessary steps to assist the staffing situation,” Mr. Rizzo added. “We routed calls to other locations when possible.”
CCAP has more 90 members, most of which are from Metro Manila. — Cliff Harvey C. Venzon, Businessworld
August 12 –
International Youth Day
“Empowering youth,
building generations!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
August –
Aug 1-7 World breastfeeding week
Aug 9 – International Day of the World’s Indigenous Peoples
Aug 12 – International youth day
Aug 19 – World humanitarian day
Aug 23 – International Day for the Remembrance of the Slave Trade and Its Abolition
Monthly Observances:
Farms Safety Month
Breastfeeding Awareness Month
Weekly Observances:
Aug 17-23: Made in the Philippines
Product Week
Aug 29-Sept 5: Rice and Corn Week
Daily Observances:
Aug 1: Family Planning Day
Aug 9: National Indigenous Peoples Day
Aug 12: International Humanitarian Law Day
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