THE PHILIPPINE contact center industry is projected to grow by nearly a fifth by the end of the year, driven by the over-all growth in the global market and the country’s reputation in the voice outsourcing services sector, an official said on Tuesday.
The industry targets to grow by 19% to $8.4 billion in revenues by end-2012, Benedict C. Hernandez, chief executive of the Contact Center Association of the Philippine (CCAP) said in a presentation on Tuesday at the International Contact Center Conference and Expo 2012 in Pasay City.
Mr. Hernandez said the projection came after a survey of CCAP member firms on their first half performance. Industry revenues for the first semester, however, is not available.
“The tailwinds are the global market growth and the pre-eminent brand of the Philippines,” he said. “If it’s voice, it’s got to be the Philippines, that’s the reputation that we have built.” — Cliff Harvey C. Venzon, Businessworld
Nov 16 – International Day for Tolerance
“No more toleration of corruption!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.
Accept National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
November
Nov 2 – Intl Day to End Impunity for
Crimes Against Journalists
Nov 9 – World Science Day for Peace
and Development
Nov 16 – International Day for Tolerance
Nov 19 – World Toilet Day
Nov 20 – World Children’s Day
Nov 25 – Intl Day for the Elimination of
Violence Against Women
Monthly Observances:
Homes Safety Month
Filipino Values Month
National Rice Awareness Month
National Consciousness Month
for Punctuality and Civility
Environmental Awareness Month
National Children’s Month
Organic Agriculture Month
Weekly Observances:
Nov 19-25: Global Warming and
Climate Change Consciousness Week
Nov 23-29: National Girls’ Week
Population and Development Week
Nov 25 – Dec 12: Social Welfare Week
18-Day Campaign to End
Violence against Women
Week 2: Week 3: Drug Abuse Prevention
and Control Week
Last Week: Safety and Accident
Prevention Week
Daily Observances:
Last Saturday: Career Executive Service
Day
Nov 19: National Child Health Day
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