THE PHILIPPINE contact center industry is projected to grow by nearly a fifth by the end of the year, driven by the over-all growth in the global market and the country’s reputation in the voice outsourcing services sector, an official said on Tuesday.
The industry targets to grow by 19% to $8.4 billion in revenues by end-2012, Benedict C. Hernandez, chief executive of the Contact Center Association of the Philippine (CCAP) said in a presentation on Tuesday at the International Contact Center Conference and Expo 2012 in Pasay City.
Mr. Hernandez said the projection came after a survey of CCAP member firms on their first half performance. Industry revenues for the first semester, however, is not available.
“The tailwinds are the global market growth and the pre-eminent brand of the Philippines,” he said. “If it’s voice, it’s got to be the Philippines, that’s the reputation that we have built.” — Cliff Harvey C. Venzon, Businessworld
September 18 –
International Equal Pay Day
“Increase wages now,
more than other cost items.
For widespread, practical equality!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
October –
Monthly Observances:
Industry and Commerce Safety Month
National Statistics Month
Local Government Month
Consumer Welfare Month
Cooperative Month
National Quality and Productivity Improvement Month
National Health and Wellness Tourism Month
National Indigenous Peoples Month
Weekly Observances:
Week 1: Elderly Filipino Week
Week 2: National Health Education Week
Local Government Week
National Mental Health Week
October 17-23:
National Week for Overcoming Extreme Poverty
October 18 – 24:
United Nations Week
Last Week:
Nurses’ Week
Consumers’ Protection Week
Week of the 4th Sunday:
Barrio Farmers’ Week
Daily Observances:
First Monday (Oct 4): Universal Children’s Day i
n the Philippines
Oct 5: National Teachers’ Day
Oct 10: Local Government Day
Third Thursday (Oct 14): Conflict Resolution Day
Oct 21: Tenants’ Emancipation day
Oct 24: United Nations Day
Oct 29: National Indigenous People’s Thanksgiving Day
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