MANILA, Philippines (Xinhua) — The Philippine call center industry is confident that business will remain brisk even if the stronger peso threatens to cut its profit margin.
“We are carefully monitoring (the exchange rate) but it is not yet a concern for us. There’s still a significant preference for voice services offered by the Philippines even with the fluctuating peso,” Benedict Hernandez, president of the Contact Center Association of the Philippines (CCAP), said in Wednesday’s briefing.
The peso is trading at a four-year high — closing at 41.57 pesos Wednesday — bolstered by hopes that the US Federal Reserve would implement a third round of stimulus. Investors expect that a boost in the world’s biggest economy will support growth in emerging economies.
A stronger peso usually threatens Philippine companies which export goods and services. But Hernandez said the quality of service provided by Filipino call center agents and their skills will assure that the country remains as the top destination for voice services.
CCAP Executive Director Jojo Uligan said call center operators don’t find the recent peso appreciation alarming. But he said that if the peso trades below 41 against the dollar, then that will be disastrous for call centers.
He said it’s difficult to charge higher rates to current clients.
“You can charge higher rates for new contracts but for existing clients, it could be problematic. You also have to manage cost,” he said.
September 18 –
International Equal Pay Day
“Increase wages now,
more than other cost items.
For widespread, practical equality!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
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October –
Monthly Observances:
Industry and Commerce Safety Month
National Statistics Month
Local Government Month
Consumer Welfare Month
Cooperative Month
National Quality and Productivity Improvement Month
National Health and Wellness Tourism Month
National Indigenous Peoples Month
Weekly Observances:
Week 1: Elderly Filipino Week
Week 2: National Health Education Week
Local Government Week
National Mental Health Week
October 17-23:
National Week for Overcoming Extreme Poverty
October 18 – 24:
United Nations Week
Last Week:
Nurses’ Week
Consumers’ Protection Week
Week of the 4th Sunday:
Barrio Farmers’ Week
Daily Observances:
First Monday (Oct 4): Universal Children’s Day i
n the Philippines
Oct 5: National Teachers’ Day
Oct 10: Local Government Day
Third Thursday (Oct 14): Conflict Resolution Day
Oct 21: Tenants’ Emancipation day
Oct 24: United Nations Day
Oct 29: National Indigenous People’s Thanksgiving Day
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