GOVERNMENT CENTER, PALO, Leyte, November 12 (PIA) – The Civil Service Commission has recently launched the Contact Center ng Bayan conceived to be the government’s main helpdesk where citizens, civil society organizations and other entities can voice their concerns with government agencies and gain access to information.
CSC Regional Field Office 8 Director Marilyn Taldo said that through CCB, the public may obtain general information about government agency policies and procedures specifically of the six participating agencies namely, the Civil Service Commission, Bureau of Internal Revenue, PhilHealth, the Department of Health and the Department of Trade and Industry.
Taldo said the public can access the CCB by dialing 1-6565 using PLDT and Digitel landlines nationwide for inquiries, assistance, and complaints. CCB personnel will attend to client concerns Monday to Friday, from 8 a.m. to 5 p.m. Other contact channels such as e-mail and SMS Text will be developed and implemented in the next three months.
According to the CSC official, CCB is not mainly a tool to address the citizenry’s concerns but also a mechanism where the public can contribute to achieve quality public service.
It will also act as a two-way platform that will allow the public to express their views and complaints on the quality of frontline public service delivery.
This initiative is a fulfillment of the administration’s agenda of making public governance more transparent, accessible, accountable, and participatory.
It reflects the collective aspiration of treading the “Tuwid na Daan” and of advancing broader people empowerment. It is also part of the efforts to improve the nation’s global competitiveness rankings. (PIA 8)
June 2025
Philippine Environment Month!
“Action for Nature, for the Future!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.
Accept National Unity Government (NUG)
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Monthly Observances:
1 Jun – World Day of Parents
5 Jun – World Environment Day
7 Jun – World Food Safety Day
8 Jun – World Oceans Day
12 Jun – World Day Against Child Labour
15 Jun – World Elder Abuse Awareness Day
16 Jun – International Day of Family Remittances
17 Jun – World Day to Combat Desertification and Drought
20 Jun – World Refugee Day
25 Jun – Day of the Seafarer
27 Jun – Micro-, Small and Medium-sized Enterprises Day
Daily Observances:
June 6: Migrant Workers Day
June 19: Filipino Youth Day
June 25: Day of the Filipino Seafarer
