CSC launches Contact Center ng Bayan for better governance

GOVERNMENT CENTER, PALO, Leyte, November 12 (PIA) – The Civil Service Commission has recently launched the Contact Center ng Bayan conceived to be the government’s main helpdesk where citizens, civil society organizations and other entities can voice their concerns with government agencies and gain access to information.

CSC Regional Field Office 8 Director Marilyn Taldo said that through CCB, the public may obtain general information about government agency policies and procedures specifically of the six participating agencies namely, the Civil Service Commission, Bureau of Internal Revenue, PhilHealth, the Department of Health and the Department of Trade and Industry.

Taldo said the public can access the CCB by dialing 1-6565 using PLDT and Digitel landlines nationwide for inquiries, assistance, and complaints. CCB personnel will attend to client concerns Monday to Friday, from 8 a.m. to 5 p.m. Other contact channels such as e-mail and SMS Text will be developed and implemented in the next three months.

According to the CSC official, CCB is not mainly a tool to address the citizenry’s concerns but also a mechanism where the public can contribute to achieve quality public service.

It will also act as a two-way platform that will allow the public to express their views and complaints on the quality of frontline public service delivery.

This initiative is a fulfillment of the administration’s agenda of making public governance more transparent, accessible, accountable, and participatory.

It reflects the collective aspiration of treading the “Tuwid na Daan” and of advancing broader people empowerment. It is also part of the efforts to improve the nation’s global competitiveness rankings. (PIA 8)