Everyone wants their contact center to be customer-centric. However, many aren’t, because they are stuck with outdated operational strategies that no longer work in today’s customer care landscape. With the rapid evolution of communication channels and technologies, organizations have to change their approach to engaging and retaining customers, to stay relevant and competitive.
MANILA, Philippines – From an average of nine new cases of HIV/AIDS a day in 2012, the Department of Health (DOH) registered 12 new cases daily in January this year.
MANILA, Philippines – Eleven Filipino businessmen have made it to Forbes’ 2013 list of world billionaires, more than the 6 who were part of the list a year ago.
BAYOMBONG, Nueva Vizcaya, Philippines – At least 35 percent of the country’s workforce both in the government and private sector are suffering from mental disturbance, the Department of Health (DOH) has said.
MANILA – Team PNoy senatorial candidate Cynthia Villar on Monday apologized to the Philippine Nurses Association (PNA) for her recent remarks in a forum that earned the ire of nurses.
MANILA, Philippines–More than 93 percent of barangay (village) roads nationwide and nearly 69 percent and 66 percent, respectively, of provincial and national roads remain unpaved.
The Asian Development Bank (ADB) has imposed sanctions against 42 companies and 38 people found to have engaged in corrupt practices while implementing ADB-financed projects last year.
TACLOBAN CITY, Philippines–The number of fatalities in last week’s landslide at the Energy Development Corp. geothermal complex in Kananga town, Leyte has risen to six with eight more workers still missing.
Stable prices: check. No growth: check. Record unemployment: check. Further European Central Bank action to jump start the eurozone economy: Let me get back to you. ECB President Mario Draghi says he’s doing what he can. Interest rates have been held at a record low since last July, and the bank has no plans to…
MANILA – Optimism is soaring that the Philippines is finally becoming an Asian tiger economy, but critics caution a tiny elite that has long dominated is amassing most of the new wealth while the poor miss out.
MANILA, Philippines – The Department of Social Work and Development’s Conditional Cash Transfer program is set to achieve its goals of promoting investments in the health and education of its beneficiaries, the World Bank reported on Friday.
MANILA, Philippines—Two weeks of intermittent rains triggered a landslide late Friday morning at the Energy Development Corp.’s geothermal steam field in Leyte, claiming the lives of five workers, the company announced. Six others were still missing.
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