By David Reyes, October 1, 2016, http://www.sportsrageous.com/others/call-center-jobs-philippines-become-obsolete-soon/49031/
In the Philippines, the Business Processing (BPO) industry, which is commonly called the call center industry, generated around $22 billion, last year, creating close 1.1 million jobs in the country. But all this may change soon, as Newsweek recently reported an increasing number of companies across the globe who are turning to an automated system in their data entry and other low-skilled tasks.
According to the report, “companies are automating more and more low-skilled tasks, such as data entry, that do not involve direct interaction with customers. As automation technology advances, call center workers could be next to lose their jobs.”
So what could this mean to a country who has been transformed so much by the industry?
Ever since the first BPO jobs appeared in the 1990s, the industry has turned into a giant, accounting for more than eight percent of the Philippines’ gross domestic product (GDP). The country has now overtaken India, despite their having almost twelves times as many people.
Automation threatening calls center industry in the Philippines
But with news of automation threatening the industry, owners of Filipino contact companies are beginning to explore other viable options to “stay ahead of these technological advances.”
According to Contact Center Association of the Philippines (CCAP) chairman and president, Benedict Hernandez, despite the threat of automation, Filipino workers are still more capable of handling high-skilled jobs. He does not see automation as a challenge, but an opportunity.
“This is not a challenge but an opportunity for the Philippines to handle more interesting, more complicated tasks and come out a winner,” said the CCAP chairman.
Still, this does not guarantee that the promised $250 billion target set by the IT & Business Process Association of the Philippines (IBPAP) by 2022 will be achieved by the country.
Actually, it does not even guarantee that the call center industry will be around by 2022.
March –
IT’S WOMEN’S MONTH!
“Respect and support women
every day of the year/s!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week;
Women’s Week
Week 3: Philippine Industry and “
Made-in-the-Philippines Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
March 4: Employee Appreciation Day
March 15: World Consumer Rights Day
March 18: Global Recycling Day
March 21: International Day for the Elimination
of Racial Discrimination
March 23: International Day for the Right to the Truth
Concerning Gross Human Rights Violations
and for the Dignity of Victims
March 25: International Day of Remembrance of the
Victims of Slavery and the Transatlantic Slave Trade
March 27: Earth Hour
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