By David Reyes, October 1, 2016, http://www.sportsrageous.com/others/call-center-jobs-philippines-become-obsolete-soon/49031/
In the Philippines, the Business Processing (BPO) industry, which is commonly called the call center industry, generated around $22 billion, last year, creating close 1.1 million jobs in the country. But all this may change soon, as Newsweek recently reported an increasing number of companies across the globe who are turning to an automated system in their data entry and other low-skilled tasks.
According to the report, “companies are automating more and more low-skilled tasks, such as data entry, that do not involve direct interaction with customers. As automation technology advances, call center workers could be next to lose their jobs.”
So what could this mean to a country who has been transformed so much by the industry?
Ever since the first BPO jobs appeared in the 1990s, the industry has turned into a giant, accounting for more than eight percent of the Philippines’ gross domestic product (GDP). The country has now overtaken India, despite their having almost twelves times as many people.
Automation threatening calls center industry in the Philippines
But with news of automation threatening the industry, owners of Filipino contact companies are beginning to explore other viable options to “stay ahead of these technological advances.”
According to Contact Center Association of the Philippines (CCAP) chairman and president, Benedict Hernandez, despite the threat of automation, Filipino workers are still more capable of handling high-skilled jobs. He does not see automation as a challenge, but an opportunity.
“This is not a challenge but an opportunity for the Philippines to handle more interesting, more complicated tasks and come out a winner,” said the CCAP chairman.
Still, this does not guarantee that the promised $250 billion target set by the IT & Business Process Association of the Philippines (IBPAP) by 2022 will be achieved by the country.
Actually, it does not even guarantee that the call center industry will be around by 2022.
July 2025
Nutrition Month
“Give us much more than P50 increase
for proper nutrition!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
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Accept National Unity Government (NUG)
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July
3 July – International Day of Cooperatives
3 July – International Plastic Bag Free Day
5 July – World Youth Skills Day
7 July – Global Forgiveness Day
11 July – World Population Day
17 July – World Day for International Justice
28 July – World Nature Conservation Day
30 July – World Day against Trafficking in Persons
Monthly Observances:
Schools Safety Month
Nutrition Month
National Disaster Consciousness Month
Weekly Observances:
Week 2: Cultural Communities Week
Micro, Small, and Medium Enterprise
Development Week
Week 3: National Science and
Technology Week
National Disability Prevention and
Rehabilitation Week
July 1-7:
National Culture Consciousness Week
July 13-19:
Philippines Business Week
Week ending last Saturday of July:
Arbor Week
Daily Observances:
First Saturday of July:
International Cooperative Day
in the Philippines
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