ByPYMNTS, Mar 1, 2017
After disrupting the retail market, Amazon is going after another industry, this time setting its sights on call centers.
According to a report citing information from the firm The Information, Amazon’s Web Services unit is working a suite of cloud-based tools that it plans to sell to companies to help them manage their call centers. The Information cited a person briefed on the plans as saying the tools will integrate Alexa, Amazon’s digital assistant, which will answer questions over the phone as well as via text messages. The suite of tools also integrates Lex, a chatbot, and Polly, a text-to-speech program.
Put together, the report noted it looks like Amazon Web Services is creating a suite of tools that will enable businesses to customize their customer service programs via bots and voice control. The bots and digital assistant can learn and adapt based on the industry for which it handles calls. The Information pegged the release date for the suite of tools may come in the middle of March, putting the current call center software players on notice. Some of the players in call center software include Spoken, Cisco Systems, Avaya and Genesys.
This isn’t the only new development for Amazon Web Services so far this year. In January, a report surfaced that it had acquired Harvest.ai. According to another report, which cited Fred Wang, a general partner with Trinity Ventures, an investor in Amazon Web Services quietly acquired the company to increase the security of its cloud offering for its customers. Wang said Amazon Web Services acquired Harvest.ai early last year and has invested a little under $2 million in the startup. The deal had not been revealed prior to either report.
While Wang would not disclose how much Amazon Web Services paid for the startup, he said it “was a good win for the investors and for the management team.” An unnamed “tipster” told GeekWire the price tag was $19 million. Amazon declined to confirm it even made the purchase, noted the report.
March –
IT’S WOMEN’S MONTH!
“Respect and support women
every day of the year/s!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week;
Women’s Week
Week 3: Philippine Industry and “
Made-in-the-Philippines Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
March 4: Employee Appreciation Day
March 15: World Consumer Rights Day
March 18: Global Recycling Day
March 21: International Day for the Elimination
of Racial Discrimination
March 23: International Day for the Right to the Truth
Concerning Gross Human Rights Violations
and for the Dignity of Victims
March 25: International Day of Remembrance of the
Victims of Slavery and the Transatlantic Slave Trade
March 27: Earth Hour
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