By Bob Violino, Mar 15, 2017
The global unified communication (UC) as a service market is projected to grow at a compound annual growth rate (CAGR) of more than 25% between 2017 and 2021, according to market research firm Technavio.
The increasing leveraging of enterprise and consumer technology such as solutions to communicate effectively with customers will fuel the demand for unified communication, the report said.
In contact centers, the emergence of artificial intelligence and robotics technology will help contact centers automate the contact center process. The rise of machine learning technology, cognitive computing, and behavioral analytics will fuel the demand for UC in this market segment, Technavio said.
In enterprise collaboration, vendors are offering solutions that enhance the collaboration among employees, suppliers, and clients and are simple to deploy, less expensive, and more powerful. The different technologies that are used by companies include email, unified messaging, calendaring, instant messaging, mobile UC, and voicemail.
“The companies in the global market are investing in the integration of collaborative applications such as email, voicemail, and unified messaging to initiate automation in various business processes,” said Amrita Choudhury, senior industry analyst for enterprise application research.
The introduction of cloud-based services for UC systems are gaining more popularity than on-premises enterprise collaboration and communication systems in the global market, Choudhury said.
The implementation of enterprise telephony will help reduce telecommunication costs. The emergence of UC as a service also helps small and mid-sized businesses to implement advanced UC systems through the pay-as-you-go pricing model.
It’s women’s month!
“Support women every day of the year!”
Invoke Article 33 of the ILO constitution
against the military junta in Myanmar to carry out the 2021 ILO Commission of Inquiry recommendations against serious violations of Forced Labour and Freedom of Association protocols.
Accept National Unity Government
(NUG) of Myanmar.
Reject Military!
#WearMask #WashHands #Distancing #TakePicturesVideos
Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week
Women’s Week
Week 3: Philippine Industry and Made-in-the-Philippines
Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
Mar 4— Employee Appreciation Day
Mar 15 — World Consumer Rights Day
Mar 18 — Global Recycling Day
Mar 21 — International Day for the Elimination of Racial Discrimination
Mar 23 — International Day for the Right to the Truth concerning Gross Human Rights Violations and for the Dignity of Victims
Mar 25 — International Day of Remembrance of the Victims of Slavery and the Transatlantic Slave Trade
Mar 27 — Earth Hour
