By: Roy Stephen C. Canive, Philippine Daily Inquirer, Mar 24, 2017
The call center sector is expected to hit about $20.4 billion in revenues in the next six years, accounting for over half of the total target of the information technology and business process management (IT-BPM) industry.
This was just a conservative target for 2022, amid recent developments that may prove positive for both the sector and the entire industry, the Contact Center Association of the Philippines (CCAP) said.
CCAP board chair Benedict C. Hernandez said the sector accounts for two-thirds of revenue, employment, and contracts done in the IT-BPM industry but “we are growing [collectively].”
In the next six years, the Philippine IT-BPM Roadmap 2022 expects the entire industry to grow up to $38.9 billion.
“Last year, we were about 751,000 people. I think that’s about $15 billion worth of revenues. In the next six years we’d continue to grow, I think the number [in terms of] employment is almost 1.2 million,” he said, citing a study from market research firm Frost & Sullivan.
Hernandez attributed the growth of the call center sector to diversification, noting that more companies were now offering end-to-end and industry-specific services.
He also said demand according to geographical regions were beginning to diversify, although North America still accounted for over 70 percent. Of this figure, the US has around 80 percent share, he added.
IT-BPM firms also stood to benefit from the weakening peso against the dollar, he said. This advantage was helping the country close the gap with India, the current global leader in the industry, he said.
Read more: http://business.inquirer.net/226674/call-centers-cite-growth-jobs-ph#ixzz4cKgIKgsD
Follow us: @inquirerdotnet on Twitter | inquirerdotnet on Facebook
September 18 –
International Equal Pay Day
“Increase wages now,
more than other cost items.
For widespread, practical equality!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
October –
Monthly Observances:
Industry and Commerce Safety Month
National Statistics Month
Local Government Month
Consumer Welfare Month
Cooperative Month
National Quality and Productivity Improvement Month
National Health and Wellness Tourism Month
National Indigenous Peoples Month
Weekly Observances:
Week 1: Elderly Filipino Week
Week 2: National Health Education Week
Local Government Week
National Mental Health Week
October 17-23:
National Week for Overcoming Extreme Poverty
October 18 – 24:
United Nations Week
Last Week:
Nurses’ Week
Consumers’ Protection Week
Week of the 4th Sunday:
Barrio Farmers’ Week
Daily Observances:
First Monday (Oct 4): Universal Children’s Day i
n the Philippines
Oct 5: National Teachers’ Day
Oct 10: Local Government Day
Third Thursday (Oct 14): Conflict Resolution Day
Oct 21: Tenants’ Emancipation day
Oct 24: United Nations Day
Oct 29: National Indigenous People’s Thanksgiving Day
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
