No grant to companies having overseas call center: US Govt

India Infoline News Service, Mar 03, 2017

In US, both the Democratic and Republican parties have come together to reintroduce the US Call Center and Consumer Protection Act, to prevent transfer of American jobs overseas and also, to incentivise companies that have their call centers in US.

The act will make companies that operates call center overseas, ineligible for grants or guaranteed loans from the government.

Only companies with call centers in US, will be eligible for guaranteed loans from the government.

The government will also create a public list of bad actors, consisting of companies that have transferred all or most of their service work overseas, and will mark them ineligible for federal grants or guaranteed loans.

The legislation is in-line with the bill introduced in 2013 that required disclosure of a call center location to consumers, along with the option to transfer to a domestic call center.

The bill never mandated companies to keep call centers in America, but however, stops funding from the government if they do have call center overseas.