Trump’s policies won’t harm call centers in PHL–PEZA

Published by rudy Date posted on April 16, 2017

By Catherine Pillas, Businessmirror, Apr 16, 2017

Business-process outsourcing (BPO) firms in the Philippines will not be affected by US President Donald J. Trump’s protectionist stance, according to the chief of the Philippine Economic Zone Authority (Peza).

Peza Director General Charito B. Plaza said American businesses moved to reassure their BPO providers in the Philippines during a recent investment mission wherein she sought the US Chamber of Commerce’s sentiment on the industry’s future. “I asked some US investors who are familiar with the policies of Trump, conveying to them the fear of our BPOs. The US government will not press for IT-BPM [information technology-business-process management] to cut down on offshore operations to minimize job displacement of Americans,” Plaza said.

“BPOs will not be affected because the ‘America First’ policy will mostly affect the manufacturing capability, and not services,” she added.

Plaza said John Goyer, senior director for Asia of the US Chamber of Commerce, made this statement during a meeting.

According to Plaza, American businesses are more concerned about their manufacturing operations in countries that enjoy a huge trade surplus with the US. She said Washington will most likely target these operations to increase the availability of jobs in the US. American firms account for 70 percent outsourced work to the Philippines. Per subsector, the IT and health-care services rely mostly on the US. The IT and Business Process Association of the Philippines made an assurance that it’s “business as usual” for the BPOs in the country, maintaining that only economic factors have thus far dictated developments in their sector.

“Right now in terms of direct impact, we’ve not really seen material impact in the way our clients are interacting with us,” Benedict Hernandez, chairman of the Contact Center Association of the Philippines, told reporters in a news briefing last month.

June 2025

Philippine Environment Month!
“Action for Nature, for the Future!”


Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.

Accept National Unity Government (NUG)
of Myanmar.  Reject Military!

#WearMask #WashHands #Distancing #TakePicturesVideosturesVideos

Time to support & empower survivors. Time to spark a global conversation. Time for #GenerationEquality to #orangetheworld!

Monthly Observances:

  1 Jun – World Day of Parents

  5 Jun – World Environment Day 

  7 Jun – World Food Safety Day 

  8 Jun – World Oceans Day

12 Jun – World Day Against
Child Labour

15 Jun – World Elder Abuse Awareness Day 

16 Jun – International Day of Family Remittances 

17 Jun – World Day to Combat Desertification and Drought

20 Jun – World Refugee Day 

25 Jun – Day of the Seafarer 

27 Jun – Micro-, Small and Medium-sized Enterprises Day

 

Daily Observances:

First Saturday of July:
International Cooperative Day
in the Philippines

Categories