10 in 100 applicants get hired for BPO jobs: industry group

Published by rudy Date posted on October 5, 2017

Jessica Fenol, ABS-CBN News, Oct 5, 2017

MANILA – Only 10 in every 100 applicants for jobs in the business process outsourcing industry get hired, highlighting the need to match the skills of the labor force with demand, an industry group official said Thursday.

The BPO job market has yet to reach saturation and employability in the industry has risen to 8 to 10 percent from 6 to 8 percent 5 years ago, said Contact Center Association of the Philippines chairman Benedict Hernandez.

Hernandez said the CCAP hoped to raise the employability rate to 15 percent by 2022, which would push annual revenues.

“There are gaps between the people who are aspiring for certain jobs and how many of them are employable. The reality is that industry has been reporting this for years,” Hernandez told ABS CBN News.

Only 1 in 3 fresh graduates in the Philippines are employable, with the rest struggling to match their skills with job requirements, according to a study by India-based Aspiring Minds.

“There’s a lot of work to be done. The future potential for us is moving to towards mid and high and complex type of jobs,” Hernandez said.

 

April 2025

World Day for Safety and Health at Work
“Safety and health at work every day!”

Invoke Article 33 of the ILO constitution
against the military junta in Myanmar to carry out the 2021 ILO Commission of Inquiry recommendations against serious violations of Forced Labour and Freedom of Association protocols.
Accept National Unity Government
(NUG) of Myanmar.
Reject Military!
#WearMask #WashHands #Distancing #TakePicturesVideos

Time to support & empower survivors. Time to spark a global conversation. Time for #GenerationEquality to #orangetheworld!

Monthly Observances:

March – Women’s Role in History Month
April – Month of Planet Earth

Weekly Observances:
Last Week of March: Protection and Gender Fair Treatment of the Girl Child Week
Last Week of April – World Immunization Week

Daily Observances:
Mar 25 – International Day of Remembrance of the Victims of Slavery and the Transallantic Slave Trade
Mar 27– Earth Hour
Apr 21 – Civil Service Day
Apr 22 – World Earth Day
Apr 28 – World Day for Safety and Health at Work

Trade Union Solidarity Campaigns

No to Trafficking

Jobs! Jobs! Jobs!

Categories