The Philippine call center industry is expected to grow threefold in the next four years with annual revenue projected at $7.3 billion in 2010 and capacity at 500,000 seats, venture capitalist Intellectual Property Ventures Group Corp. (IP Ventures) said.The industry, which started about eight years ago with three call centers, today has 73. Of these, 66 are in Metro Manila but other areas are drawing the interest by offering tax incentives and other privileges.
From fewer than 500 seats in 1998, the total capacity is placed at 180,000 seats. Revenues reached $2.6 billion in 2005.
IP Ventures said the Philippines is an attractive location for offshore BPO and contact center companies, mainly because of its 94-percent literacy rate and the proficiency of its workforce in American English. It said the labor cost was about one-fifth that in the US.
IP Ventures is engaged in IT and telecommunications, online gaming services and data center operations. It has opened a wholly owned subsidiary, IP Contact Center Outsourcing Inc. (IPCCO), to provide services to the BPO industry.
IPCCO, registered with the Securities and Exchange Commission last month, has infrastructure that can support 300 seats. It will initially focus on startup projects that will need a starting capacity of 50 seats each, IP Ventures chief executive Enrique Y. Gonzales said.
IP Ventures “expects IPCCO to become a revenue center as early as 2007,” Gonzales said. —Riza T. Olchondra, Inquirer, With INQ7.net
September 18 –
International Equal Pay Day
“Increase wages now,
more than other cost items.
For widespread, practical equality!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
September –
5 Sept – Intl Day of Charity
7 Sept – Intl Day of Clean Air for Blue Skies
8 Sept – International Literacy Day
12 Sept – United Nations Day for South-South Cooperation
15 Sept – International Day of Democracy
16 Sept – International Day for the Preservation of the Ozone Layer
17 Sept – World Patient Safety Day
18 Sept – International Equal Pay Day
21 Sept – International Day of Peace
26 Sept – International Day for the Total Elimination of Nuclear Weapons
27 Sept – World Tourism Day
28 Sept – International Day for Universal Access to Information
29 Sept – International Day of Awareness of Food Loss and Waste
30 Sept – World Maritime Day
Monthly Observances:
Health, Safety and Sanitation Month
National Clean-up Month
Civil Service Month
National Peace Consciousness Month
Social Security Month
Rule of Law Month
National Teachers’ Month (Sept 5-Oct 4)
Weekly Observances:
Sept 17 – 23:
World Clean and Green Week
Week 2: Education Week
Week 4: Medicine Week
Last Week: National Family Week
Daily Observances:
Third Saturday:
International Coastal Clean-up Day
Third Monday: World Health Day
Last Friday: National Maritime Day
Sept 8: National Literacy Day
Sept 15: Philippine Medicine Day
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