MANILA, Philippines – The 29 largest business process outsourcing (BPO) providers in the Philippines, mostly engaged in contact center activities, reported P94.4 billion in combined revenues in 2008, up 21 percent or P16.1 billion from the P78.3 billion they posted in 2007.
“The Philippines has definitely secured its position as a leading player in the global BPO market, judging from the sustained double-digit revenue growth of the local branches of mostly multinational BPO providers,” Catanduanes Rep. Joseph Santiago, chairman of the House information and communications technology committee, said.
Santiago cited the need to further build up the BPO industry through ample infrastructure support, proper human resource development, sound policy environment, adequate fiscal incentives and effective business development.
He said the P94.4 billion in combined revenues reported by the top 29 BPO providers alone translate to almost $2 billion at the current exchange rate of P47.63:$1. Overseas clients pay BPO firms in dollars.
“What is remarkable about the BPO industry is that it is highly labor-intensive. Since the industry employs a growing number of Filipinos, it also supports an increasing number of families,” Santiago said.
The top 29 BPO providers and their corresponding 2008 revenues are: TeleTech Customer Care Management Philippines Inc. (P8.1 billion); Convergys Philippines Services Corp. (P8 billion); eTelecare Global Solutions Inc. (P7.9 billion); Sykes Asia Inc. (P7.5 billion); Aegis PeopleSupport Inc. (P5.7 billion); ICT Marketing Services Inc. (P4.3 billion);
Telus International Philippines Inc. (P4.2 billion); HSBC Electronic Data Processing Philippines Inc. (P4.1 billion); Sitel Philippines Corp. (P3.7 billion); Telephilippines Inc. (P3.6 billion); Deutsche Knowledge Services Pte. Ltd. (P3.2 billion); IBM Daksh Business Process Services Philippines Inc. (P3.2 billion); IBM Business Services Inc. (P2.9 billion);
Sutherland Global Services Philippines Inc. (P2.5 billion); JP Morgan Chase Bank N.A. Philippine Customer Care Center (P2.4 billion); Dell International Services Philippines Inc. (P2.4 billion); SPI Technologies Inc. (P2.3 billion); Advanced Contact Solutions Inc. (P2.2 billion); ePLDT Inc. (P2.1 billion); APAC Customer Services Inc. (P2.1 billion); Cyber City Teleservices Philippines Inc. (P1.8 billion); Sitel Customer Care Philippines Inc. (P1.8 billion); Parlance Systems Inc. (P1.7 billion); ePerformax Contact Centers Corp. (P1.6 billion); Synnex-Concentrix Corp. (P1.4 billion); West Contact Services Inc. (P1.2 billion); Vision-X Philippines Inc. (P1.1 billion); Genpact Services LLC (P1 billion); and ePLDT Ventus Inc. (P1 billion).
The 2008 revenues of the local units of the following large BPO providers were not readily available: Accenture Ltd., Affiliated Computer Services Inc., Citigroup Business Process Solutions Pte. Ltd., INFONXX Philippines Inc., Hinduja TMT Ltd., and Vocativ Systems Inc.
Santiago pointed out that the country has more than 400 other BPO providers that generate annual revenues of anywhere from a few million pesos to just under P1 billion. –Mary Ann Ll. Reyes (The Philippine Star)
March –
IT’S WOMEN’S MONTH!
“Respect and support women
every day of the year/s!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week;
Women’s Week
Week 3: Philippine Industry and “
Made-in-the-Philippines Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
March 4: Employee Appreciation Day
March 15: World Consumer Rights Day
March 18: Global Recycling Day
March 21: International Day for the Elimination
of Racial Discrimination
March 23: International Day for the Right to the Truth
Concerning Gross Human Rights Violations
and for the Dignity of Victims
March 25: International Day of Remembrance of the
Victims of Slavery and the Transatlantic Slave Trade
March 27: Earth Hour
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
