THE $6-billion call-center and business-process outsourcing (BPO) industry formally launched its own advocacy group during a press briefing in Quezon City on Tuesday.
Called the Association of Call Center Agents of the Philippines, or ACCAP, the group is a nonprofit organization created to unite the rapidly growing community of call center and BPO workers in the country.
“Over the past 10 years, the country has become a significant outsourcing destination and extremely competitive due to the highly trained English-speaking Filipino agents. This is the reason more and more US and UK companies prefer the Philippines to outsource jobs,” said Kevin Carreon, ACCAP secretary-general.
Carreon said call-center and BPO workers now number close to 800,000, and ACCAP will serve as their core group to have one voice as they join together to advocate for their rights that is due them since the start.
ACCAP also launched their own portal, www.accap.ph, a web site designed primarily to interconnect all call-center and BPO workers and their families all over the country.
“Work in a call center is very stressful and monotonous, and our portal will serve as their connection to other call-center agents wherever they are,” Carreon said.
He added that the portal will not only serve as a medium to get to know other call-center agents but to help them as well in looking for new jobs and guide trainees on how to survive the industry. –Jun Cruz, Businessmirror
March –
IT’S WOMEN’S MONTH!
“Respect and support women
every day of the year/s!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week;
Women’s Week
Week 3: Philippine Industry and “
Made-in-the-Philippines Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
March 4: Employee Appreciation Day
March 15: World Consumer Rights Day
March 18: Global Recycling Day
March 21: International Day for the Elimination
of Racial Discrimination
March 23: International Day for the Right to the Truth
Concerning Gross Human Rights Violations
and for the Dignity of Victims
March 25: International Day of Remembrance of the
Victims of Slavery and the Transatlantic Slave Trade
March 27: Earth Hour
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