AMID rising consumer complaints, the National Telecommunications Commission (NTC) plans to amend the rules on service performance standards for Internet access of telecom companies.
Edgardo Cabarios, director of NTC’s common carrier and authorization department told reporters that the five-year-old circular on Service Performance Standards for Internet Access Services and Wired Telecommunication Services should be reviewed.
Under the old circular, the bandwidth throughput for Internet Access is only up to 98.5 percent, he said. For dial-up access, the telcos are mandated to deliver at least 80 percent of committed information status and 99 percent for leased line access.
The NTC said it may revise it to 100-percent committed information rates. “ The committed information rate will guarantee speed, capacity to subscribers,” Cabarios said.
The regulator is planning to undertake a performance review of the Internet broadband service of telcos to address consumer interests.
The NTC had received e-mails from consumers asking for an evaluation of all telcos offering broadband Internet.
Data from the NTC showed that complaints lodged against telcos reached 613 in the first nine months last year.
The regulator said subscriber complaints against Smart Communications Inc. topped the list at 209 incidents, followed by Globe Telecom Inc. and unit Innove Communications Inc. with a combined 185.
Consumer complaints against Philippine Long Distance Telephone Co. (PLDT) reached 128, while those against Digital Telecommunications Phils. Inc. and unit Sun Cellular reached 68. Bayan Telecommunications Inc. meanwhile had 23 complaints.
Of the total complaints posted during the period, more than 50 percent pertained to poor Internet connections.
Other consumer complaints ranged from erroneous billing to poor service, vanishing pre-paid load credits, e-load issues, spam text messages and misleading promos.
Data from the NTC showed that Internet broadband connectivity in urban areas stood at 100 percent, as against 40 percent for rural areas.
The regulator said 70 percent of households and 75 percent of businesses have access to wireless broadband service.
— Darwin G. Amojelar
September 18 –
International Equal Pay Day
“Increase wages now,
more than other cost items.
For widespread, practical equality!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
September –
5 Sept – Intl Day of Charity
7 Sept – Intl Day of Clean Air for Blue Skies
8 Sept – International Literacy Day
12 Sept – United Nations Day for South-South Cooperation
15 Sept – International Day of Democracy
16 Sept – International Day for the Preservation of the Ozone Layer
17 Sept – World Patient Safety Day
18 Sept – International Equal Pay Day
21 Sept – International Day of Peace
26 Sept – International Day for the Total Elimination of Nuclear Weapons
27 Sept – World Tourism Day
28 Sept – International Day for Universal Access to Information
29 Sept – International Day of Awareness of Food Loss and Waste
30 Sept – World Maritime Day
Monthly Observances:
Health, Safety and Sanitation Month
National Clean-up Month
Civil Service Month
National Peace Consciousness Month
Social Security Month
Rule of Law Month
National Teachers’ Month (Sept 5-Oct 4)
Weekly Observances:
Sept 17 – 23:
World Clean and Green Week
Week 2: Education Week
Week 4: Medicine Week
Last Week: National Family Week
Daily Observances:
Third Saturday:
International Coastal Clean-up Day
Third Monday: World Health Day
Last Friday: National Maritime Day
Sept 8: National Literacy Day
Sept 15: Philippine Medicine Day
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
