Call centers in countries like the Philippines has provided thousands of jobs for Filipino workers.
But, if a US senator has his way, the Philippines and other countries may bear the brunt of a proposed law to tax US companies who have overseas call centers.
New York Senate Democrat Charles Schumer wants American companies to pay a penalty for outsourcing customer service calls to countries such as the Philippines, where labor costs are cheaper.
Last Sunday, Schumer announced a proposed bill that would impose a 25 cent excise tax for every customer service call placed in the US which is then transferred to a call center in another country.
An official of the contact center associate of the Philippines says, if this bill is passed, it could force American companies to stop outsourcing their call centers.
Right now, outsourcing saves US companies about 30% of operational costs.
But customers complain that outsourced call centers tend to give scripted answers, and don’t help much to resolve their problems.
It’s estimated that about 12% of the Philippines gross domestic product relies on the call center industry.
The Philippines is one of the top destinations for call center outsourcing. Balitang America
September 18 –
International Equal Pay Day
“Increase wages now,
more than other cost items.
For widespread, practical equality!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
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September –
5 Sept – Intl Day of Charity
7 Sept – Intl Day of Clean Air for Blue Skies
8 Sept – International Literacy Day
12 Sept – United Nations Day for South-South Cooperation
15 Sept – International Day of Democracy
16 Sept – International Day for the Preservation of the Ozone Layer
17 Sept – World Patient Safety Day
18 Sept – International Equal Pay Day
21 Sept – International Day of Peace
26 Sept – International Day for the Total Elimination of Nuclear Weapons
27 Sept – World Tourism Day
28 Sept – International Day for Universal Access to Information
29 Sept – International Day of Awareness of Food Loss and Waste
30 Sept – World Maritime Day
Monthly Observances:
Health, Safety and Sanitation Month
National Clean-up Month
Civil Service Month
National Peace Consciousness Month
Social Security Month
Rule of Law Month
National Teachers’ Month (Sept 5-Oct 4)
Weekly Observances:
Sept 17 – 23:
World Clean and Green Week
Week 2: Education Week
Week 4: Medicine Week
Last Week: National Family Week
Daily Observances:
Third Saturday:
International Coastal Clean-up Day
Third Monday: World Health Day
Last Friday: National Maritime Day
Sept 8: National Literacy Day
Sept 15: Philippine Medicine Day
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