Call centers in countries like the Philippines has provided thousands of jobs for Filipino workers.
But, if a US senator has his way, the Philippines and other countries may bear the brunt of a proposed law to tax US companies who have overseas call centers.
New York Senate Democrat Charles Schumer wants American companies to pay a penalty for outsourcing customer service calls to countries such as the Philippines, where labor costs are cheaper.
Last Sunday, Schumer announced a proposed bill that would impose a 25 cent excise tax for every customer service call placed in the US which is then transferred to a call center in another country.
An official of the contact center associate of the Philippines says, if this bill is passed, it could force American companies to stop outsourcing their call centers.
Right now, outsourcing saves US companies about 30% of operational costs.
But customers complain that outsourced call centers tend to give scripted answers, and don’t help much to resolve their problems.
It’s estimated that about 12% of the Philippines gross domestic product relies on the call center industry.
The Philippines is one of the top destinations for call center outsourcing. Balitang America
March –
IT’S WOMEN’S MONTH!
“Respect and support women
every day of the year/s!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
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Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week;
Women’s Week
Week 3: Philippine Industry and “
Made-in-the-Philippines Products Week
Last Week: Protection and Gender-Fair Treatment
of the Girl Child Week
Daily Observances:
March 8: Women’s Rights and
International Peace Day;
National Women’s Day
March 4: Employee Appreciation Day
March 15: World Consumer Rights Day
March 18: Global Recycling Day
March 21: International Day for the Elimination
of Racial Discrimination
March 23: International Day for the Right to the Truth
Concerning Gross Human Rights Violations
and for the Dignity of Victims
March 25: International Day of Remembrance of the
Victims of Slavery and the Transatlantic Slave Trade
March 27: Earth Hour
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