MANILA, Philippines – The country’s business process outsourcing industry (BPO) generated revenues of $8.9 billion in 2010, a year-on-year growth of 26%, the industry association reported Wednesday.
Its biggest sub-sector, the contact center, grew over 21% to $6.1 billion last year, overtaking India’s revenues and making the Philippines number one in the world, the Business Processing Association of the Philippines (BPAP) said.
“We achieved robust growth in all major sectors of the industry: voice-based BPO, non-voice business support and complex services, and information technology,” said BPAP chairman Alfredo Ayala.
“The Philippines now leads the world in voice-based customer service,” added Benedict Hernandez, president of the Contact Center Association of the Philippines (CCAP).
BPAP said the BPO industry employed a total of 525,000 skilled workers and professionals in 2010, up 24% from 2009.
Over the next 5 years, the industry is expected to grow by about 15%, translating to over 2 million direct and indirect jobs and $20 billion in revenues.
“But with greater collaboration from all stakeholders, including government and the academe, we have the potential to grow at 25% a year. This would create 1.3 million direct jobs, 3.2 million indirect jobs, and $25 billion in export revenues,” Ayala said.
“The demand is there. It is up to us to ensure we provide the supply,” he added. –abs-cbnNEWS.com
July 2025
Nutrition Month
“Give us much more than P50 increase
for proper nutrition!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.
Accept National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands #Distancing #TakePicturesVideosturesVideos
July
3 July – International Day of Cooperatives
3 July – International Plastic Bag Free Day
5 July – World Youth Skills Day
7 July – Global Forgiveness Day
11 July – World Population Day
17 July – World Day for International Justice
28 July – World Nature Conservation Day
30 July – World Day against Trafficking in Persons
Monthly Observances:
Schools Safety Month
Nutrition Month
National Disaster Consciousness Month
Weekly Observances:
Week 2: Cultural Communities Week
Micro, Small, and Medium Enterprise
Development Week
Week 3: National Science and
Technology Week
National Disability Prevention and
Rehabilitation Week
July 1-7:
National Culture Consciousness Week
July 13-19:
Philippines Business Week
Week ending last Saturday of July:
Arbor Week
Daily Observances:
First Saturday of July:
International Cooperative Day
in the Philippines
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