CALL CENTER operations were barely disrupted last week even as floods in Metro Manila caused by torrential rain paralyzed many workers in the capital.
“Operations were normal as of Wednesday. Although it was not 100% normal, operations were still ongoing,” Jojo J. Uligan, president of Contact Centers Association of the Philippines (CCAP) told BusinessWorld in a telephone interview.
He added that companies who encountered problem with manpower, channeled calls to other locations that are not affected by the flood.
At Teleperformance Asia-Pacific, for instance, attendance “ranged anywhere from 40% to 85% depending on location and time of day,” David Rizzo, company president said in an e-mail.
Mr. Uligan said each call center company had a preparedness plan in place in case of calamities.
“We notified our business partners around the world so they could take necessary steps to assist the staffing situation,” Mr. Rizzo added. “We routed calls to other locations when possible.”
CCAP has more 90 members, most of which are from Metro Manila. — Cliff Harvey C. Venzon, Businessworld
Nov 16 – International Day for Tolerance
“No more toleration of corruption!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.
Accept National Unity Government (NUG)
of Myanmar. Reject Military!
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November
Nov 2 – Intl Day to End Impunity for
Crimes Against Journalists
Nov 9 – World Science Day for Peace
and Development
Nov 16 – International Day for Tolerance
Nov 19 – World Toilet Day
Nov 20 – World Children’s Day
Nov 25 – Intl Day for the Elimination of
Violence Against Women
Monthly Observances:
Homes Safety Month
Filipino Values Month
National Rice Awareness Month
National Consciousness Month
for Punctuality and Civility
Environmental Awareness Month
National Children’s Month
Organic Agriculture Month
Weekly Observances:
Nov 19-25: Global Warming and
Climate Change Consciousness Week
Nov 23-29: National Girls’ Week
Population and Development Week
Nov 25 – Dec 12: Social Welfare Week
18-Day Campaign to End
Violence against Women
Week 2: Week 3: Drug Abuse Prevention
and Control Week
Last Week: Safety and Accident
Prevention Week
Daily Observances:
Last Saturday: Career Executive Service
Day
Nov 19: National Child Health Day
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