CALL CENTER operations were barely disrupted last week even as floods in Metro Manila caused by torrential rain paralyzed many workers in the capital.
“Operations were normal as of Wednesday. Although it was not 100% normal, operations were still ongoing,” Jojo J. Uligan, president of Contact Centers Association of the Philippines (CCAP) told BusinessWorld in a telephone interview.
He added that companies who encountered problem with manpower, channeled calls to other locations that are not affected by the flood.
At Teleperformance Asia-Pacific, for instance, attendance “ranged anywhere from 40% to 85% depending on location and time of day,” David Rizzo, company president said in an e-mail.
Mr. Uligan said each call center company had a preparedness plan in place in case of calamities.
“We notified our business partners around the world so they could take necessary steps to assist the staffing situation,” Mr. Rizzo added. “We routed calls to other locations when possible.”
CCAP has more 90 members, most of which are from Metro Manila. — Cliff Harvey C. Venzon, Businessworld
May –
Anti-Graft and Corruption Awareness Month
“Corruption drains the nation
and victimizes workers who build the nation.
Accountability now!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.
Accept the National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
May 1 – Labor Day
May 2 – World Freedom Day
May 12 – World Communication Day
May 15 – International Day of Families
May 16 – International Day of Living
Together in Peace
May 21 – World Day for Cultural Diversity
for Dialogue and Development
Monthly Observances:
The Month of the Ocean
Anti-Graft and Corruption Awareness Month
Volunteerism Month
Weekly Observances:
Week 2: Safe Motherhood Week
Daily Observances:
May 1: Labor Day
May 7: Health Worker’s Day
May 31: National Fisherfolks Day
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