Call centers warn of price hikes

Published by rudy Date posted on September 12, 2012

CALL CENTERS may hike prices of their services if the peso continues to strengthen, industry officials yesterday said.

“When the peso is strong, the industry is being hurt because our billing rate is in US dollars,” said Jojo J. Uligan, executive director of the Contact Center Association of the Philippines (CCAP) at the sidelines of a briefing.

While the industry is not yet unduly worried, CCAP President Benedict C. Hernandez said the peso’s gains are “something that we carefully watch.”

Price adjustments will have to be made “definitely, if needed,” said Mr. Uligan, but he clarified that these will not be immediate given existing contracts.

“The value proposition is … we need to be competitive otherwise we are going to lose some money and clients might leave,” he added.

The Philippine peso closed at P41.57 per US dollar yesterday, basically flat from Tuesday’s P41.56. The currency has been staying within P41-42 territory, stronger than the government’s P42-45 assumption. –Businessworld

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October –

   

Monthly Observances:

Industry and Commerce Safety Month 

National Statistics Month 

Local Government Month 

Consumer Welfare Month 

Cooperative Month

National Quality and Productivity Improvement Month 

National Health and Wellness Tourism Month
National Indigenous Peoples Month

 

Weekly Observances:

Week 1: Elderly Filipino Week 

Week 2: National Health Education Week 

Local Government Week 

National Mental Health Week 

October 17-23:

National Week for Overcoming Extreme Poverty 

October 18 – 24:

United Nations Week 

Last Week:

Nurses’ Week 

Consumers’ Protection Week 

Week of the 4th Sunday:

Barrio Farmers’ Week

 

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Oct 24: United Nations Day 

Oct 29: National Indigenous People’s Thanksgiving Day

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