The Business Processing Association of the Philippines said the voice segment of the industry is showing no signs of slowing down and is expected to sustain its growth next year.
BPAP president and chief executive Benedict Hernandez said Tuesday employment in the call center sector or the voice segment would increase to 567,000 in 2013 from the current 493,000.
“The voice industry is one of the most dynamic and progressive sectors today. Its growth in the last six years is at least five times higher than the average employment growth in the country. This means that employment opportunities in the voice industry is more lucrative compared with other industries,” Hernandez said.
Hernandez said as the number one destination for voice services, the Philippines enjoys competitive advantage because of a large Filipino talent pool.
He cited a recent survey by GlobalEnglish Corp. showing the Philippines as the best country in terms of business English proficiency, even ahead of the United States.
Hernandez said to maintain this lofty status and ensure the competence of existing and potential voice sector employees, BPAP teamed up with government institutions to standardize training programs.
He said BPAP and the Contact Center Association of the Philippines also forged partnerships with academic institutions to give students the chance to have their internship at BPO companies.
CCAP executive director Jojo Uligan said compensation in the voice industry was more attractive than other industries. “An entry-level position that typically requires a fresh college graduate or undergraduate can have a basic monthly salary of about P12,000 to P13,000. This is 38 percent higher than the basic minimum of P9,000,” Uligan said. –Julito G. Rada, Manila Standard Today
July 2025
Nutrition Month
“Give us much more than P50 increase
for proper nutrition!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.
Accept National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands #Distancing #TakePicturesVideosturesVideos
July
3 July – International Day of Cooperatives
3 July – International Plastic Bag Free Day
5 July – World Youth Skills Day
7 July – Global Forgiveness Day
11 July – World Population Day
17 July – World Day for International Justice
28 July – World Nature Conservation Day
30 July – World Day against Trafficking in Persons
Monthly Observances:
Schools Safety Month
Nutrition Month
National Disaster Consciousness Month
Weekly Observances:
Week 2: Cultural Communities Week
Micro, Small, and Medium Enterprise
Development Week
Week 3: National Science and
Technology Week
National Disability Prevention and
Rehabilitation Week
July 1-7:
National Culture Consciousness Week
July 13-19:
Philippines Business Week
Week ending last Saturday of July:
Arbor Week
Daily Observances:
First Saturday of July:
International Cooperative Day
in the Philippines
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