New report highlights opportunities and challenges of expanding telework

New ILO-Eurofound report shows that the use of modern communication technologies facilitates a better overall work-life balance but, at the same time, also blurs the boundaries between work and personal life.

Press release | 15 February 2017

GENEVA / BRUSSELS (ILO News) – The expanding use of digital technologies such as smartphones, tablets, laptops and desktop computers for work at home and elsewhere is rapidly transforming the traditional model of work. It can improve work-life balance, reduce commuting time, and boost productivity, but it can also potentially result in longer working hours, higher work intensity and work-home interference, according to a new joint ILO-Eurofound report released today.

The new report Working anytime, anywhere: The effects on the world of work synthesizes research carried out by both organizations in 15 countries, including ten EU Member States (Belgium, France, Finland, Germany, Hungary, Italy, the Netherlands, Spain, Sweden, and the United Kingdom) as well as Argentina, Brazil, India, Japan and the United States. The study identifies several types of employees using new technologies to work outside the employer’s premises, including regular home-based teleworkers, workers performing occasional telework and ICT-mobile work (T/ICTM)* .

The report highlights a number of positive effects of T/ICTM work, such as greater working time autonomy leading to more flexibility in terms of working time organization, and reduced commuting time resulting in a better overall work-life balance and higher productivity. It also identifies several disadvantages such as a tendency to work longer hours, and an overlap between paid work and personal life – which can lead to high levels of stress. The report draws clear distinctions between home-based teleworkers who seem to enjoy better work-life balance and ‘high-mobile’ workers who are more at risk of negative health and well-being outcomes.

“This report shows that the use of modern communication technologies facilitates a better overall work-life balance but, at the same time, also blurs the boundaries between work and personal life, depending on the place of work and the characteristics of different occupations,” said the ILO’s Jon Messenger, co-author of the report.

The report provides recommendations in order to address this disparity, such as promoting formal part-time teleworking to help teleworkers maintain ties with their co-workers and improve worker well-being, while restricting informal and supplemental T/ICTM work involving long working hours.

“It is particularly important to address the issue of supplemental work performed through modern communications technology, for example additional working from home, which could be viewed as unpaid overtime, and also to ensure that minimum rest periods are respected, in order to avoid negative effects on workers’ health and well-being,” said Oscar Vargas from Eurofound.

Currently only the EU has an overall framework to adapt to digital change on telework, with the European Framework Agreement on Telework. However, most existing initiatives are related to formal, home-based telework, while problems seem to be more recurrent with informal, occasional T/ICTM work.

As telework becomes more prominent so too has the need to disconnect in order to separate paid work and personal life, with France and Germany beginning to look at arrangements at the company level, and at existing and new legislation, such as the “right to be disconnected” (le droit à la déconnexion) in the most recent revision of the French Labour Code. In the future this may result in concrete measures to make working life less pervasive, such as shutting down computer servers outside working hours in order to prevent emails during rest times and holidays, which is already happening in some companies.