Nov 2024 – Only in the Philippines: Concentrix exec tells what makes Pinoy BPO agents stand out

Published by rudy Date posted on November 23, 2024

BILYONARYO.COM
1 month ago

A C-suite executive of the global outsourcing giant Concentrix has shared three major reasons why the Philippines remains a highly favored hub for business process outsourcing (BPO) services.

Amit Jagga, executive vice president and chief business officer of Concentrix Philippines, said employers like Filipinos’ character as empathetic service workers.

“The first big one is the affinity to the Western culture and the spoken English language,” he said in a podcast. “It is such a big differentiator because the communication between a Filipino and anywhere across the world is so seamless, it just gives a very different level of advantage to the country.”

A second big thing is the Filipinos’ remarkable “service mindset,” where they are always eager to help.

“The Filipino people have this idea of really looking at the global problems and saying how can we solve, how can we add value to it and that’s what really makes this place so strong for us,” he added.

Jagga explained that 25% of Concentrix’s global workforce is in the Philippines, spread out across 52 domestic offices.

He added that the relatively young median age in the country is also a plus.

“It’s not just the power of a younger workforce in numbers but also the mindset of a young workforce, it drives a lot of change,” the Indian expat explained. “Younger people typically drive more change in the region and having so many young people in the Philippines helps us drive a lot of change and evolve faster.”

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October –

   

Monthly Observances:

Industry and Commerce Safety Month 

National Statistics Month 

Local Government Month 

Consumer Welfare Month 

Cooperative Month

National Quality and Productivity Improvement Month 

National Health and Wellness Tourism Month
National Indigenous Peoples Month

 

Weekly Observances:

Week 1: Elderly Filipino Week 

Week 2: National Health Education Week 

Local Government Week 

National Mental Health Week 

October 17-23:

National Week for Overcoming Extreme Poverty 

October 18 – 24:

United Nations Week 

Last Week:

Nurses’ Week 

Consumers’ Protection Week 

Week of the 4th Sunday:

Barrio Farmers’ Week

 

Daily Observances:

First Monday (Oct 4): Universal Children’s Day i
n the Philippines 

Oct 5: National Teachers’ Day 

Oct 10: Local Government Day 

Third Thursday (Oct 14): Conflict Resolution Day 

Oct 21: Tenants’ Emancipation day 

Oct 24: United Nations Day 

Oct 29: National Indigenous People’s Thanksgiving Day

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