MANILA, Philippines – Senator Manuel “Mar” Roxas III wants to see more mergers and acquisitions in the local call center industry to widen flow of capital investments.
In his keynote address at the Call Center Association of the Philippines (CCAP) conference Wednesday, Roxas said there are at least 200 small contact center operators in the Philippines that need better presence in getting projects here and abroad.
He said the industry should be able to help small players to expand their capacity in providing outsourced offshore services
Roxas noted that majority of call center firms in the country are multinational firms or affiliates of telecommunication firms while a small portion are call center providers with less than 200 people.
Some of these smaller firms are also owned by mostly Filipino entrepreneurs.
While larger contact center operators already enjoy some government tax incentives, smaller operators would also need the same incentives as well as capital to expand their services.
“Small contact centers need to attract venture capital and investments. They don’t have the scale to accommodate larger requirements but they can also address new markets,” Roxas said.
Roxas, who is chairman of the Senate committee on education, also said that he is pushing for teaching children from Grades 1 to 3 in the native tongue.
Citing studies, Roxas said children have better grasp of concepts when they are taught in Filipino. It also provides a level of comfort for children whose primary language is not English.
“By the time they have grasped basic concepts, it’ll be easier for them to learn in English. We essentially solve one problem of contact centers and that is finding workers who are able fluently speak in English,” Roxas said.
Reports from the Contact Center Association of the Philippines (CCAP) showed that the hiring ratio for employees in the contact center industry is only less than 10 percent with much of the problem on English fluency.
CCAP has been working with the Technical Education and Skills Development Authority (TESDA) to train near-hires. It is also working with different local government agencies particularly in provincial locations where contact center operations have expanded. –Alexander Villafania, INQUIRER.net
July 2025
Nutrition Month
“Give us much more than P50 increase
for proper nutrition!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.
Accept National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands #Distancing #TakePicturesVideosturesVideos
July
3 July – International Day of Cooperatives
3 July – International Plastic Bag Free Day
5 July – World Youth Skills Day
7 July – Global Forgiveness Day
11 July – World Population Day
17 July – World Day for International Justice
28 July – World Nature Conservation Day
30 July – World Day against Trafficking in Persons
Monthly Observances:
Schools Safety Month
Nutrition Month
National Disaster Consciousness Month
Weekly Observances:
Week 2: Cultural Communities Week
Micro, Small, and Medium Enterprise
Development Week
Week 3: National Science and
Technology Week
National Disability Prevention and
Rehabilitation Week
July 1-7:
National Culture Consciousness Week
July 13-19:
Philippines Business Week
Week ending last Saturday of July:
Arbor Week
Daily Observances:
First Saturday of July:
International Cooperative Day
in the Philippines
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