SPi named among world’s best BPO service providers

SPi, a leading global provider of business process outsourcing (BPO) solutions, has been ranked among the world’s best in the 2008 Global Services 100 Survey conducted by Global Services magazine and neoIT, an outsourcing advisory firm.

The company is No. 3 in the “Leader, Emerging Asian Markets” category, No. 6 in “Best Performing BPO Provider” category and No. 9 in “Leader, Human Capital Development” category.

The Global Services 100 is a ranking of the world’s top 100 service providers across various BPO and IT sectors. In developing the ranking, Global Services and neoIT collected third party and participant-provided data to evaluate and score service providers across four major categories – operational excellence, human capital, service offerings, and client relationships.

SPi has consistently been in the Top 10 list of “Best Performing BPO Providers” and “Leaders, Human Capital Development” since 2005. This year, SPi not only maintains its Top 10 ranking in these categories, but it has also been included in the Top 3 of another category, “Leader, Emerging Asian Markets”.

“Being ranked as a top-tier BPO Provider and a Leader in Human Capital Development for four consecutive years is confirmation of our unwavering commitment to grow our people, of our dedication to a strategic partnership approach with our clients, and of our resolute commitment to continuous process improvements in everything that we do,” SPi president and CEO Peter Maquera said.

SPi chairman Ray Espinosa noted: “We are proud of SPi for continuously being included in this prestigious list of leading global BPO providers. We are equally pleased to see that SPi has been included in the ‘Leader, Emerging Asian Markets’ for the first time. Our high ranking in this category is a testament to our ability to compete with other large global outsourcing companies in terms of scope of service, quality and cost effectiveness.”

The Philippines remains SPi’s major hub for its delivery operations with 12 locations in Manila, Laguna, Cebu, Dumaguete, Clark and Iloilo and over 7,000 employees nationwide.

SPi is a leading full-service BPO solutions provider with offices and facilities across North America, Europe, and Asia. SPi has more than 14,000 employees worldwide delivering a wide range of call center and knowledge-based outsourcing services to diversified markets, including healthcare, legal, and publishing. –Mary Ann LI. Reyes, The Philippine Star