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CONTACT centers should use social networking tools as a “customer engagement strategy” as more people are resorting to the Internet to complain about services real-time, experts said.

THE ELECTRONICS industry is poised to gain from a likely swifter removal of European Union (EU) tariffs on several high-tech goods. This, after the Western bloc held off from appealing a World Trade Organization (WTO) order for it to do so, Ambassador Manuel A. J. Teehankee, the country’s permanent representative to that body, said in…

MANILA, Philippines — Amid the controversies that hound the “no homework on weekends” policy issued by the Department of Education (DepEd), Secretary Armin Luistro on Wednesday clarified that the memorandum is just a “reminder” to teachers about the importance of play and breaks from school work of the students and “not for strict compliance.”

THE PHILIPPINES stands nearly at par with Southeast Asian neighbors in its progress to fight poverty, disease, pollution and illiteracy — the targets of the so-called Millennium Development Goals (MDGs) — with roughly half of its indicators on track or at optimum levels before a 2015 deadline.

ASIAN businesses are consolidating and anticipating the creation by the Association of Southeast Asian Nations of an integrated marketplace that is expected to make the region economically independent from the West, especially in light of the continued failure of developed nations to show signs of recovery.

MANILA CITY, METRO MANILA – Infant and neonatal mortality reduction remains a major challenge for the government’s Millennium Development Goals, according to the Department of Health (DOH).

UNITED NATIONS – Looking to bolster the global fight against poverty, U.N. chief Ban Ki-moon on Wednesday launched a $40 billion plan aimed at saving the lives of 16 million women and children over the next five years.

The Philippine Airlines Employees’ Association (Palea) wants the government to reject the planned mass retrenchment of its members. In a statement, Gerry Rivera, Palea president, said the service agreement between PAL and Skykitchen Philippines Inc., as well as the customer service agreement with ePLDT Ventus “violate the PAL-Palea collective bargaining agreement [CBA] by contracting out…

MANILA, Philippines – The peso broke into the 43 to $1 territory yesterday, closing at a more than two-year high of 43.880 to $1 as the greenback remained under pressure after the US Federal Reserve decided to keep its benchmark interest rates at record lows but vowed to continue to supporting its fragile US economy.

MANILA, Philippines – The joint venture company between Harbour Centre Port Terminal Inc. (HCPTI) and San Miguel Corp. (SMC) has paid over P90 million in cash to absorbed laborers at the Manila North Harbor for their past service benefits.

MANILA, Philippines – Administrations of schools have the power to expel erring students to maintain order and discipline in their campus, the Supreme Court has ruled.

In these times when sacrosanct institutions and men and women never before perceived to be capable of wrongdoing are being scrutinized through a prism and then suddenly found getting failing marks, one finds great comfort that a government official like Lilia de Lima exists. In the 15 years that this lawyer has served as its…

The Asian Development Bank (ADB) and the United Nations Children’s Fund (UNICEF) signed an agreement to help some countries in Asia and the Pacific region, including the Philippines, to reduce poverty and inequalities and improve child welfare.

NEW YORK, 23 September 2010 – The Asian Development Bank (ADB) and the United Nations Children’s Fund (UNICEF) today signed a major agreement, joining forces across Asia and the Pacific region to fight disparities, reduce poverty, and ensure that equitable and sustainable development benefits all children.

NEW YORK, United States—Swaths of the world inhabit a modern dark age, with lack of electricity and modern cooking facilities condemning billions to deep poverty, the top United Nations energy body said Tuesday.

THAT heartbreaking New York Times article about the so-called Little Italy in Mabini, Batangas, a village of “Mediterranean-inspired, pastel-colored houses” built on the blood, sweat and tears of the town’s migrant workers toiling for decades in Italy, tells us a lot that we already know.

The Philippines consumes a lot of water, due mostly to its relatively large population of nearly 100 million. Water is used for farm irrigation, for power generation, for sewage and sanitation, for household and industrial use, and for human and livestock consumption, among other things. And all these are adversely affected by seasonal supply problems.

NEARLY 90% of Filipino Internet users have fallen prey to computer viruses, online “scams” and identity theft, survey results released by a storage and systems management firm on Tuesday showed.

TO be precise, my analysis excludes Japan, which is in a situation (disastrous) of its own. The decoupling growth story between Asia ex-Japan and the West (USA and Europe) has been among the favorite topics of analysts for many years now. The difference in growth performance since the 2008 global meltdown has intensified that debate.

THE Philippines could meet the Millennium Development Goal (MDG) deadline to halve poverty incidence by 2015 if, in spite of the expected rise in the number of poor families last year (the data still to be released), the country reduces poverty incidence by 2.05 percentage points every year.

BERKELEY — A double-dip recession is one thing, but a lost decade is something far more sinister. In the United States, there is growing concern that the worst recession since the Great Depression has damaged the economy’s capacity to grow.

WITH only five years remaining until the deadline of achieving the Millennium Development Goals (MDGs), a joint report of the two United Nations agencies and the Asian Development Bank (ADB) showed the Philippines can achieve the poverty and health targets, but only after 2015.

THE PHILIPPINES will resist pressures for it to commit to greenhouse gas emission cuts and will demand damages from large industrial economies at next month’s talks for a global deal to fight climate change, a ranking official said late last week.

Global telecoms revenue will bounce back this year, thanks to a strong rally in the mobile sector, telecoms analyst Ovum said. New figures released by Ovum’s Global Telecoms Analyzer showed that telecoms service provider revenues only grew by 2.2% year-on-year in 2009.

MANILA, Philippines – The European Union (UE) expressed its continued support for the Philippine health care sector as it aims to meet the United Nations Millennium Development Goals (MDGs) of infant and neonatal mortality reduction (MDG 4) and maternal mortality reduction (MDG 5) by 2015.

BAGUIO CITY, Philippines – The National Statistics Office (NSO) central office revealed that 58 million out of the estimated 67 million Filipinos aged 10 to 64 years old are functionally literate, meaning they can read, write, compute, and comprehend.

President Obama should close the political gap on regional engagement This coming Friday at the Waldorf Astoria Hotel in New York, President Barack Obama will host his counterparts from 8 of the 10 ASEAN nations for the second U.S.-ASEAN Summit. The luncheon is important because it institutionalizes American engagement in ASEAN on equal footing with…

The absence of a national road safety masterplan and non-coordination among nine concerned government agencies for the proliferation of land traffic accidents that kill and injure countless people across the country every year, private think tank Forensic Law and Policy Strategies Inc. (Forensic Solutions) said yesterday.

WASHINGTON (AFP) – The US economy exited recession in June 2009, the National Bureau of Economic Research said Monday, making it official that the downturn was the longest in more than half a century.