Business Process Outsourcing

By Czeriza Valencia (The Philippine Star), Nov 11, 2017 MANILA, Philippines — The Philippines is opening its doors to foreign-owned training centers for the information technology-business process management (IT-BPM) industry to enable the sector’s transition to higher value services, the National Economic and Development Authority (NEDA) said.

by Karen Lema, Nov 9, 2017 MANILA (Reuters) – The outsourcing industry in the Philippines, which has dethroned India as the country with the most call centers in the world, is worried that the rise of artificial intelligence (AI) will eat into the $23 billion sector.

by Malaya, Nov 8, 2017 The information technology-business process management (IT-BPM) industry is revisiting its roadmap to factor in the possible impact of an accelerated adoption of artificial intelligence, robotics and automation in the sector.

By Krista A. M. Montealegre, Businessworld, Nov 8, 2017 THE Philippines is putting a brave face in the fight to preserve its place among the world’s top outsourcing destinations, as it looks at an uncertain future due to automation and artificial intelligence (AI).

By Cai Ordinario, Businessmirror, Oct 23, 2017 While the country’s business- process outsourcing (BPO) sector has been known to provide good jobs to millions of Filipinos, economists said relying on the sector alone would not significantly reduce poverty.

BY JORDAN ECKER | OCT 19, 2017, http://prospect.org/blog/tapped/big-banks-blame-automation-they-offshore-american-jobs When Capital One announced in August that they were laying off 400 call-center workers from a Rolling Meadows, Illinois, location, the company officials claimed that they were moving toward automation. “Call volumes continue to decrease as customers increasingly self-service through a mix of our digital tools and…

Jessica Fenol, ABS-CBN News, Oct 5, 2017 MANILA – Only 10 in every 100 applicants for jobs in the business process outsourcing industry get hired, highlighting the need to match the skills of the labor force with demand, an industry group official said Thursday.

ABS-CBN News, Sep 28, 2017 MANILA – Job losses in business process outsourcing due to artificial intelligence is a “myth,” an industry leader said Thursday, as companies seek to combine machine efficiency with a human touch.

Security risks in the Philippines, particularly the ongoing Marawi crisis, are causing headwinds in the business process outsourcing industry Chrisee Dela Paz, Sep 27, 2017, Rappler MANILA, Philippines – The country’s business process outsourcing (BPO) industry expects annual growth to slow down to 9% until 2022, due to its larger scale, sluggish industry growth globally,…

by Roy Stephen C. Canivel, Inquirer, Sep 22, 2017 New investment pledges in the IT-BPM industry registered through various promotion agencies fell 34 percent in the second quarter from a year ago, continuing the decline in one of the country’s top dollar earners that the trade chief had partly attributed to the uncertainty in US…

By Lawrence Agcaoili (The Philippine Star) , Sep 19, 2017 MANILA, Philippines — Declining growth revenue in the business process outsourcing (BPO) sector could drag down the country’s economic growth over the next two years, according to Credit Suisse.

by Roy Stephen C. Canivel, Inquirer, Sep 14, 2017 The Joint Foreign Chamber of Commerce (JFC) of the Philippines has backed the call to retain the incentives currently being enjoyed by the Business Process Management (BPM) industry, noting the latter’s decline in terms of global standing should already be a “wake up call.”

By Lara Parpan, CNN Philippines, Sep 6, 2017 Metro Manila (CNN Philippines, September 6) — The Trade Department is sounding the alarm on the threat posed by artificial intelligence (AI) on hundreds of thousands of jobs in the country’s $25-billion business process outsourcing (BPO) industry.

By Richmond Mercurio (The Philippine Star), Aug 31, 2017 MANILA, Philippines – Instead of massive job losses, the business process outsourcing (BPO) industry will continue to employ thousands of Filipinos annually in the coming years amid emergence of new technologies as global demand is expected to remain strong.

by Katrina Domingo, ABS-CBN News, Aug 1, 2017 MANILA – The shift to automation can displace 40,000 low-skilled workers in the business process outsourcing industry, but will open up job opportunities for nearly 700,000 higher-skilled counterparts, an industry official said Tuesday.

By Richmond Mercurio (The Philippine Star), Jun 29, 2017 MANILA, Philippines – The information technology and business process outsourcing (IT-BPO) industry has expressed strong opposition to the government’s planned removal of its incentives, saying such move will not only put its competitiveness in peril, but will also derail its rosy growth trajectory.

By Bernie Cahiles-Magkilat, Manila Bulletin, Jun 17, 2017 Majority or 89 percent of employees in the BPO/call center sector in the Philippines are at high risk from robotic process automation, according to the International Labor Organization (ILO).

by Kristine Joy V. Patag, Businessworld, May 26, 2017 A STRONG digital skill set tops companies’ list in seeking new employees, according to professional networking site, LinkedIn.

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Mar 26, 2017, https://customerthink.com/could-congress-force-call-centers-to-stay-in-the-u-s/ Earlier this month, Congress reintroduced a bill that could deter certain companies from sending call center jobs over seas.

BY CRISPIN R. ARANDA, Manila Times, Feb 27, 2017 THE business process outsourcing industry is a multi-billion dollar industry. Call center agents speak fluent, neutral-accented English. BPO employees are paid less than their US counterparts. Dollar earnings rival that of remittances. Citizens of this country top the list of source countries for immigrants and visitors.

by Maya M. Padillo, Businessworld, Feb 10, 2017 DAVAO CITY — The head of ICT Davao, Inc., the umbrella organization of information and communication technology firms in the Davao Region, called on business process outsourcing (BPO) workers to observe proper resignation procedures amid increased staff poaching in the industry.

by Othel V. Campos, Manila Standard, Jan. 30, 2017 Business process outsourcing companies in the Philippines remain bullish and expect growth despite President Donald Trump’s plan to bring jobs back to the United States.

by Roy Stephen C. Canivel, Businessworld, Jan. 26, 2017 BUSINESS process outsourcing (BPO) firms here are putting their expansion plans on hold in the Philippines as they await any US moves towards greater protectionism.

By Richmond Mercurio (The Philippine Star), Jan. 18, 2017 MANILA, Philippines – Business process outsourcing (BPO) companies are being encouraged to move their new projects out of Metro Manila under the new Investment Priorities Plan, while new telecommunication players are urged to support their provincial expansion.

Chris Botting – December 13, 2016 We’re all bombarded with opinions and predictions from so-called experts. But who do you trust? I believe it’s important to have a strong track record if you want people to take you seriously. Last year, I made five predictions about the Customer Care industry for 2016. You can read…

By Neil Jerome Morales and Karen Lema, December 8, 2016, http://www.reuters.com/article/us-usa-trump-philippines-idUSKBN13X2Q6 When Philippines President Rodrigo Duterte, the man dubbed “Trump of the East”, told U.S. businesses to pack their bags if they didn’t like his anti-American rhetoric, the huge and growing outsourcing industry got a little nervous.

By Philippine News Agency, December 4, 2016 A Malaysian conglomerate that bankrolled the P1.5-billion government center/information technology (IT) hub in Palayan City, Nueva Ecija is bullish over the prospects of a project amid fears it might fail due to its remote location and other constraints.

By MARTHA ABIGAEL M. VINEGAS, http://www.jobsnhire.com/articles/48457/20161121/call-center-hiring-what-usually-take-applicant-land-bpo-job.htm BEIJING, CHINA – AUGUST 29: (CHINA OUT) Workers answer telephone inquires about the recruitment of Beijing Olympic Volunteers, at Beijing 2008 Olympic Games Call Center on August 29, 2006 in Beijing, China. Beijing has officially launched a recruitment drive for 100,000 Olympic volunteers, which aims to help the Chinese…